Position: Business Analyst
Key Responsibilities:
- Clear understanding of the scope of project, changes associated and support the Project Manager in impact assessment. Document the project rationale.
- Collate and rationalise all stakeholders’ requirements and walkthrough these requirements with team.
- Actively partnering with the team in the design process to ensure that the business solutions being implemented are aligned to business strategy:Achieve cost savings
Design for no operations
Designed for low maintenance
- Create testing strategy, test script, and formulate sign-off/success criteria to stakeholders and to get concurrence on.
- Prepare project presentation slides, documentation on the data flow, design, business solutioning and testing approach in accordance with predefined template.
- Collate and manage all the details regarding the application for the assigned business vertical information could span from details of interfacing systems where data is created, how data is being sent, how application data is being stored and used, etc.
- Support user community on business queries and guidance on better usage of the system on daily BAU activities.
- To manage and deliver product backlog for SSB Operations in building Data-Driven Operations Model (DDOM) Control Towers for Self-Service Banking (SSB) channel, Branch and Self-Service Banking (BSSB) Network Transformation, expansion of reconciliation tool used in Singapore into Regional team, and fleet deployment strategy.
- To support major annual campaign for CNY Pop-Up for ATM channel.
- Be part of “Change the Bank” agenda within Branch and SSB platform to bring the innovative solutions and technology to improve risk & control environment, operational efficiency and re-imagine customer journey.
- Work closely with SSB Operation Head(s) and Project Managers to identify areas for improvement opportunities on workflows, procedure, and system to better managed controls and overall streamlining the process to reduce customer paint points and employee pain points.
- Represent Regional SSB operations as “platform coordinator” for Branch and SSB Platform.
- Develop communication framework and manage execution as part of projects delivery to ensure all changes are managed effectively.
- Support SSB Product Owner(s) to manage product backlog, prioritization, and budget fungibility for Branch and SSB Platform.
Requirements:
- 2-4 years of experience in a similar role within the banking industry.
- Strong analytical skills to process complex requirements and develop end-to-end scenarios and test cases.
- Familiarity with Agile and/or Waterfall methodologies.
- Excellent stakeholder engagement skills with strong verbal and written communication.
Interested candidates may apply through the application system. We regret to inform only shortlisted candidates will be notified.
EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971
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