Job Description:
We are seeking an experienced and proactive Senior Project Executive to oversee and manage daily manpower operations for BPO projects. While prior experience managing government projects is beneficial, it is not a mandatory requirement. The ideal candidate will be responsible to ensure the efficient and effective delivery of services and developing and implementing operational policies, procedures, and best practices as necessary.
As a Senior Project Executive, you will be tasked to allocate resources, analyze processes, enforce quality control standards, and cultivate relationships with key vendors.
Responsibilities:
- Oversee and manage daily operations of projects
- Develop and implement operational policies, procedures, and best practices for the projects.
- Lead, mentor, and motivate a team of employees, ensuring they have the necessary resources and training to excel in their roles.
- Conduct performance evaluations and provide regular feedback to team members.
- Allocate and optimize resources, including manpower and materials, to meet service demands.
- Analyze existing processes and workflows to identify areas for improvement and implement solutions for increased efficiency and productivity.
- Establish and enforce quality control standards and procedures to ensure services meet or exceed customer expectations.
- Implement corrective actions and preventive measures to address quality issues.
- Ensure compliance with all relevant health, safety, and environmental regulations.
- Develop and maintain safety protocols, conduct regular training, and monitor adherence.
- Cultivate and maintain relationships with key vendors to secure timely and cost-effective delivery of services.
- Prepare and analyze reports on key performance indicators (KPIs) to assess operational effectiveness and identify areas for improvement.
- Present findings and recommendations to senior management and key vendors.
Requirements:
- Diploma/Degree
- Min. 3 years of experience in operations management or a related role.
- Proven track record of implementing process improvements and driving operational excellence.
- Knowledge of Six Sigma methodologies to drive process excellence is advantageous
- Strong leadership, organizational, and problem-solving skills
To apply for this position, please submit your application directly here. Please note that only shortlisted candidates will be contacted. Thank you for your understanding.
