1. Communicate and handle internal & external coordination of service delivery to ensure customer satisfaction.
2. Provide operation support to the maintenance field team.
3. Plan day-to-day maintenance allocation for the maintenance field team.
4. Perform issue management and facilitate issue resolution to all parties concerned.
5. Follow-up on job completion and payment related matters
6. Assist and liaise with Store on maintenance inventories
7. Other ad hoc duties assigned
8. Backend IT process support (server program) and assist roll out of new software apps.
