Ben Line’s history stretches back to 1825. With a history of almost 200 years, the Ben Line name and reputation in the maritime & logistics industry has been built over a long period of time. We have built a reputation for integrity, consistency, reliability, and excellence which we constantly seek to protect and grow in our business today, and in the future. At Ben Line, we have a clear responsibility to take our business forward in a way that befits our past, but also in a way that reflects our targets and aspirations for future growth.
Join us as as an Assistant Manager - Business Process in Ben Line Agencies (Singapore).
We are looking for an experienced Assistant Manager - Business Process to support the Business Process Manager in analyzing, documenting, and optimizing business processes across the organization. The ideal candidate will have a strong background in business process management, analytics, and a track record of driving process improvement initiatives to enhance operational efficiency and effectiveness.
Job Responsibilities
Process Analysis and Documentation
· Conduct comprehensive reviews and analysis of existing business processes.
· Define and implement process mapping methodologies and standards.
· Document current state processes, workflows, and decision points.
· Develop detailed documentation including process maps and SOPs.
Process Improvement and Optimization:
· Identify inefficiencies, bottlenecks, and areas for improvement.
· Design and implement optimized future state processes.
· Lead workshops, meetings, and training sessions for process improvement initiatives.
Stakeholder Collaboration and Communication:
· Work closely with stakeholders to understand business needs and objectives.
· Facilitate discussions, gather requirements, and present findings to stakeholders.
Performance Monitoring and Reporting:
· Establish and track process performance metrics and KPIs.
· Monitor improvements, identify bottlenecks, and drive continuous optimization.
Job Requirements
- Bachelor’s degree in Business Administration, Management, Engineering, or related field. Master's degree is preferred.
- Proven experience (at least 3 years) in business process management, process mapping, and process improvement.
- Lean Sigma Green Belt Certification is a plus.
- Project management experience and certification (e.g., PMP, Prince2) is a plus.
- In-depth knowledge of process mapping methodologies such as BPMN, Six Sigma, Lean, or similar frameworks.
- Proficiency in using process mapping tools/software (e.g., Microsoft Visio, Lucidchart, ARIS, Adonis) and project management tools.
- Effective communication and stakeholder management skills to collaborate with executives, department heads, and cross-functional teams.
- Minimum 3 years of experience in Business process management/ re-engineering.
- Managed or consulted with process improvement projects across IT, Finance, Operations and HR
- Strong Grammar and English composition.
- Documentation standards and best practices for creating policies and SOPs.
- Understanding basics of document management and version controls.
- Self-motivated, ability to work independently and collaboratively.
- The ability to think critically and analytically.
- Effective communication and collaboration skills.
- Flexibility to travel to other Ben Line offices (if necessary).
