Responsibilities:
- Establishing and Articulating Customer Priorities:Ensure that customer priorities for new or modified products and services are clearly defined and aligned with desired business outcomes.
- Mediating Stakeholder Requirements:Appropriately mediate conflicting requirements among stakeholders to ensure a balanced and satisfactory resolution.
- Handling Complaints and Escalations:Address stakeholder complaints and escalations through a sympathetic yet formal process.
- Tracking Trends:Monitor customer and technology trends that may influence customer perception and service delivery.
Required Skills:
- Effective Communication Skills
- Team Collaboration
- Self-Motivation
- Business Problem-Solving
- Emotional Intelligence and Empathy
- Ability to Work Under Pressure
- Willingness to Travel
Education:
- Diploma (Fresh Graduates in any field Welcome)
Other Requirements:
- Fluency in Chinese
