A Cluster Sales Coordinator - MICE with Conrad Hotels and Resorts will assist and contribute to maximizing revenue by providing administrative and sales support in driving the sale of conference facility space and guest rooms of the designated industry.
What will I be doing?
As Sales Coordinator (MICE), you are responsible for working closely with the Cluster Director of Sales/Sales Manager to perform the following tasks to the highest standards:
- Support the Cluster Director of Sales, MICE & Managers in managing accounts, processing of sales leads and appropriate response to sales enquiries within the frame work of standard operating procedures.
- Assist to handle enquiries
- Responsible for initiating the preparation of proposals; contracts, opening files and pro-forma invoices.
- Maximize all Conference & Events revenue opportunities
- Ensure telephone coverage in the office at all times and assist any incoming calls from internal and external guests with their requests promptly.Accurate data entry of group and meeting enquiries using Delphi FDC
- Ensure proper show rooms ready for site inspections
- Prepare monthly reports to respective recipients
- Telemarketing calls to customers and prospective customers to solicit business, engage sales activities
- Attends weekly sales departmental meeting and other scheduled meetings to support business operations, such as group pick up meeting, weekly operations meeting, and weekly sales meeting
- Keep work area clean and organized
- Assists with special projects assigned by management.
- Work effectively to build relationships with colleagues in the hotel operations department
- Performs other duties and responsibilities as assigned or required by management.
What are we looking for?
A Cluster Sales Coordinator - MICE, serving Hilton Worldwide Brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Excellent communication skills
- High level of IT skills, including Excel, PowerPoint, and Word
- Proactive approach to meeting deadlines and targets
- Excellent organizational and administration skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a sales role
- Relevant degree, in a sales or business discipline, from an academic institution
What benefits will I receive?
Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
