What you will be working on
1) Partnership and Engagement
• Partnership and Engagement Strategy
(a) Connect partnership and engagement plans with policy intent
(b) Situate partnership and engagement plans in operating context and manage risks
• Sense and Evaluate Impact
(a) Set indicators, identify suitable output and outcome indicators, and collect data
(b) Analyse data and evaluate effectiveness of engagement based on intended outcomes
• Design Engagements
(a) Design engagements that are aligned to objectives, using appropriate partnership and engagement strategies and techniques
(b) Design interventions to amplify and close the loop for engagements
• Stakeholder Engagement (including internal stakeholders)
(a) Identify and prioritise stakeholders based on issue/domain area
(b) Build and sustain relationships with stakeholders
• Mobilisation
Mobilise partners or community, including internal stakeholders, to co-create and co-deliver outcomes
2) Programme Evaluation
• Evaluation planning
Develop a robust evaluation plan at the start of a programme for the monitoring and execution of reviews for programmes/policies. The components of an evaluation plan include programme theory, indicators to reflect desired outcomes, data collection plans, and evaluation requirements
• Review Execution
Conduct reviews to assess the impact and value-for-money of a programme or project by applying evaluation methods, approaches, and tools. This includes reviewing programme outcomes and achievement of indicators, validating key assumptions and contributing factors, identifying process and policy gaps, and recommending solutions
• Evaluation Reporting and Follow-ups
Prepare, present, and follow through on the findings and recommendations from reviews in support of organisational decision making
3) Public Communications
• Marketing Communications Strategy
Develop marketing communications strategy and implementation plan tailored to specific audience profile to achieve desired outcomes
• Message Framing and Delivery
Craft and deliver messages in a manner that is aligned to communications strategy and objectives while considering different target audiences
• Outreach and Engagement (including internal communications)
Develop and implement engagement programmes to obtain buy-in from the public and internal stakeholders on policies
4) Service Delivery
• Customer Experience and Service Design
Understand different customer segments based on characteristics, behaviours and needs, and design services around customer journey and experience
• Customer Service and Case Management
Effectively deliver services, coordinate, and manage service cases, from the start of service requests to their resolution, including resolving service challenges and performing service recovery where needed
• Service Operations Planning and Management
Establish systems, processes and resources needed to deliver services effectively and efficiently.
• Service Tech Innovation and Application
Use technologies to automate and deliver day-to-day service operations and improve work efficiency
What we are looking for
• Tertiary qualifications
• At least 2 to 3 years of experience in partner engagement, account/programme management, and data analytics including data mining
• Strong collaborator, yet able to work independently and articulate findings to management
• Good communicator of ideas and ability to think out of the box
• Initiative-taker, independent and able to rise to challenges and meet implementation deadlines effectively
• Good speaking, writing and critical thinking skills
• Those familiar with data visualisation tools will be an added advantage
