Position Type: Agency Contract, deputed to Client
- Required skills: Incident and Service Request
- Understand incidents reported by users and analyze the impact, urgency, and severity of each incident.
- Investigate the underlying causes of incidents, identifying patterns and trends (RCA)
- Perform SIT on fixture implemented by developer
- Guide User to perform UAT
- Escalates critical incidents to the appropriate teams and ensures timely resolution based on priority
- Document incident details, resolutions, and any workarounds
- Collects SR requirements from users or stakeholders
- Work with development teams to design solutions for SRs, ensuring alignment with business needs
- Analyst validates SR implementations, ensuring they meet the specified requirements
- Provide training and guidance to users on new SR features or changes
- System analyst collaborates with development teams to improve incident management processes and enhance SR workflows
- Identify opportunities for automation, efficiency, and better user experiences
Almira | Recruitment Consultant
Email: [email protected]| Office Telephone: +65 64299403
EA Personnel Registration Number: R22111126
Singapore Employment Agency Licence No: 11C3373
