Responsibilities:
- Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and providing product information to both existing and prospective customers via phone, email, and in-person interactions.
- Process paperwork accurately and efficiently, including sales orders, contracts, and other relevant documents, ensuring compliance with company policies and procedures.
- Generate and send invoices to customers in a timely manner, following up on overdue payments and resolving billing discrepancies as needed.
- Maintain organized filing systems for easy retrieval of documents and information, ensuring confidentiality and data security.
- Communicate with customers with patience, empathy, and respect, ensuring their needs are met and their concerns are addressed in a timely manner.
Qualifications:
- Proven experience in administrative support, customer service, or similar roles, preferably in a retail or service-oriented environment.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and accounting software.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Ability to work collaboratively in a team environment and build positive relationships with customers and colleagues.
- Demonstrated ability to handle confidential information with discretion and maintain high standards of integrity and professionalism.
