Role Definition
Leads a team typically comprised of sales, technical support, application experts, and product support field personnel to achieve goals to drive increased customer loyalty throughout the designated industry.
Responsibilities
- Deliver the business plan of sales targets for Construction Industries customer in the Asia Pacific Region.
- Develop sales and marketing Go-to-Market plan and manage merchandising programs to achieve the business plan targets for company products and solutions.
- Ensure customer satisfaction through management & development of product and commercial solutions.
- Support sales funnel management through PSE management, customer satisfaction improvement and business relationship enhancement.
- Develop people by managing robust training and development plans with cadence and governance.
- Support dealer training requirements across all products and services.
Skills Required
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
- Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
