Why Mizuho
At Mizuho Securities (Singapore) Pte. Ltd., we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.
It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.
About the Team
IT Operation team is responsible for maintaining, monitoring and managing day to day system operations, technology and infrastructure of the company. The team comprised of IT professionals from different functional and technical background. The goal is to provide high quality IT support service to end users in Pan Asia and maintain the availability of mission critical business application.
Summary
We are looking for a pro-active candidate to provide support for front and middle office applications. They are responsible for ensuring business continuity for the applications so that the users are able to carry out their day-to day tasks within their business function. The candidate will be required to work on shift hours including public holidays and beyond office hours where required.
Responsibilities
- Manage the day-to-day operational and production support tasks for front and middle office applications (i.e., system health checks and monitoring) and new business requirements
- Proactively action on queries from all the stakeholders including Front Office user, user from operations and corporate function
- Responsible for resolving incidents reported on Front Office/Middle Office applications, within the agreed upon Service Level Agreement (SLA) timeframe
- Communicate regularly with business users on technology events and issues, and update progress on issue resolution
- Organise and drive regular application & infrastructure vendor management meeting to monitor their service level and reflect user expectation
- Ensure the team is aligned to ITIL standard, including incident, problem and change management
- Discover and escalate risk issues to corresponding department in a timely manner
- Ensure the team is compliant to IT Policies and Procedures and update the contents when necessary
- Ensure all the operational procedure, troubleshooting guideline and user FAQs are all documented and regularly updated
- Drive regular knowledge sharing session with different teams to ensure domain functional and technology knowledge are up to date
- Participate in business continuity planning, including BCP drill with business users
- Generate regular KPI reporting to management team
Skills and Qualifications
- At least 7 years of IT support experience within the financial services industry.
- Minimum 6 years of relevant IT experience in the Fixed Income field
- Support knowledge on Murex is a must
- Preferably with prior support knowledge/experience on ION and Bloomberg in Fixed Income
- Solid knowledge of Fixed Income products and the underlying trade life cycle
- Well informed on operational and regulatory risk
- Good general IT skills including Microsoft office (particularly Excel with Macro)
- Possesses excellent verbal and written communication
- Ability to deliver clear and concise message to senior audience under highly stressed situation
- Good work task prioritisation skill to support mission critical business flow and system
- Possesses real-time decision-making ability
- Strong problem solving and analytical skills
- Ability to work under pressure
- A team player
- Well adaptability and flexibility to handle challenging technology landscape and user requirements
- Leadership skill, provide guidance and support to junior team members and lead by example
Company Overview
As a leading Asia-focused investment bank, we provide corporate and institutional clients with unparalleled access and expertise in Japan and Asia. We are the partner of choice to many in the region, offering a wide range of investment banking and global markets solutions for the increasingly-sophisticated and technological needs of our large client base – primarily corporations, financial institutions, pensions, asset managers, and public sector entities.
Our parent company – Mizuho Financial Group – came together in late 2002, merging three of the largest banks in Japan and is today one of the world’s largest financial institutions. With our global presence and affiliates across Asia, Americas and EMEA, we’re able to meet local market needs with a combination of unique market insights, knowledge, and capabilities.
For more information about the Mizuho Financial Group, please visit: https://www.mizuhogroup.com
For more information about Mizuho Securities, please visit: https://www.mizuhogroup.com/securities
