Operations and Support Engineer

Responsibilities:

• Configure and troubleshoot Cisco switch, router and Firewalls
• Build and support security and network related infrastructure systems
• Monitor alarms of network and perimeter security systems
• Respond to trouble tickets, perform troubleshooting on perimeter security & network devices
• Maintain and administer network and perimeter security standards, documentation, processes and procedures.
• Responsible for Manufacturing IT Windows Systems / Server / Domain Operations & Support monitoring, & support including integration with WAN, LAN, firewall, servers, and associated hardware and software
• Ensure continuous delivery of IT services through oversight of service level agreements with business users and monitoring of IT systems performance.
• Close co-operation with regional and global IT Departments in order to follow Corp’s worldwide IT expertise and guidelines

Requirements:

• Bachelor of Science in Electrical engineering/ Electronics/ Computer Science or equivalent
• 6 years of proven experience in mission critical IT Operations & End-User Support envs
• Experience with Fortinet firewalls, Aruba solutions and Check Point Security Devices
• Strong working knowledge of LAN/WAN technologies & with hands-on experience in mid-size envs
• Strong knowledge of TCP/IP, Routing, WinSvr, Active Directory, HP server hardware/storage. 
• Experience with Sniffer software, Structured Cabling documentation standards and diagramming
• Experience of Knowledge of Windows Server 2K16/2K19 and Vmware/Citrix virtualization production
• Knowledge of Linux / Open Source tools and applications will be an advantage
• Knowledge of Oracle DB is a plus