JOB SCOPE
The Operations Manager, Housekeeping & Maintenance will assist in ensuring the smooth running of the housekeeping, laundry and maintenance operations. The incumbent will be responsible for developing effective and efficient housekeeping and maintenance procedures. Overseeing the learning and development of the staff.
JOB DESCRIPTION
1. Conduct inspection on rooms and public areas to ensure that the standard of cleanliness and maintenance is up to the required standards.
2. Plan manpower requirements according to hotel occupancy including daily allotment and scheduling of overtime requirements.
3. Supervise staff with special emphasis placed upon delegation of authority and responsibility to the Assistant Housekeeper and Floor Supervisors.
4. Liaisse with Front Office to check on room occupancy forecast so as to plan for sufficient manpower needs.
5. Plan spring cleaning to be carried out duirng off peak period when necessary.
6. Manage and maintain housekeeping supplies, including linen and staff uniforms, cleaning supplies and any others housekeeping assets.
7. Assist in sourcing and procuring the required housekeeping items. Ensuring there is sufficient supplies for operations usage.
8. Coordinate with laundry contractors on pest control, landscaping maintenance, rental of plants and floral arrangements displays.
9. Overseeing the maintenance team and ensuring that the day to day room maintenance is in order.
JOB REQUIREMENTS
1. Diploma/Degree in Hospitality and Tourism management.
2. 5 years of relevant working experiences and exposures in the hospitality industry.
3. Strong leadership in leading a team.
4. Excellent interpersonal communication and organising skills.
5. Able to work independently and as well as with the team.
