Globibo is a comprehensive Conference Technology Company as well as an International Language Service & Training Provider. We are the largest Integrated Event Technology Provider in South East Asia and the benchmark for quality interpretation and translation based on international standards. As the partner of all major Embassies, Organizations and International Companies, we focus on the customization of our services to specific needs. We are pioneers in research-driven learning methods and innovative learning aids. For more information please visit www.globibo.com.
Job Responsibilities:
20% Lead management
- Ensure the sales team identifies potential customer segments and achieves lead targets
- Support lead management strategy on critical accounts
- Coordinate with marketing potential campaigns and initiatives
- Monitor lead segment and outreach quality
- Ensure team metrics are in green monthly (Contact health / #
30% Account & opportunity management
- Supervise the conversion of opportunities into contracts
- Support sales team in coordination with delivery centres
- Develop & deliver account management schedule for customer segments (including forward-looking visit schedule)
- Assist with local pricing and sourcing of partners/equipment.
- Establish long-term support contracts
- Personal Review and response to Customer Feedback
- Manage Customer Interaction, Escalations and Change Management
- Customer Retention Strategy
10% Talent development
- Identify and onboard talent
- Ensure that Induction training (points) is completed
- Training for individual KPIs and review understanding
- Monthly feedback/coaching sessions with team members
- Driver and Example of GPTW
- Balance workload within team and sales expectations
- Drive training & development of talent
- Accompany AMs on sales visits (Onsite support)
- Support communication with other functions
30% Project execution
- Supervise and coordinate project preparation
- Plan project execution
- Supervise onsite activities
- Manage storage and logistic strategy
- Ensure organizational focus on Customer Service and Element of Surprise
- Develop infrastructure for outstanding customer journey
10% Initiate constant improvement
- Ensure continuous identification and development of new approaches, standards and tools and drive adoption within different functions
- Drive Material strategy for all Training Functions
- Improve strategy of resource structuring, engagement and development
- Increase communication and bilateral learning with/from resources
- Increase process efficiency across all functions
- Mediate internal disputes
- Strengthen Quality management processes
- Assist finance (when needed) in communicating payment lapses with clients
Offered Benefits
- Base monthly salary of 4,500 to 6,000 SGD
- Sales Incentive Scheme
- Solid Induction Programme with a mentor
- Best functional training program in the industry
- Personal Development Plan with weekly coaching and external training
- Flexible work schedule and place
- Quirky office environment
- Exposure to the leadership development program
