- To primarily promote the Hotel and where possible, hotels belonging to the chain in his/her area/region
- To meet Hotel Budget as well as Individual KPIs (Room Target, Meeting Room Target, ADR & OCC)
- Pays visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts
- Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general
- Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
- To achieve targets by increasing room night production and the average room rates as set by the Director of Sales.
- Maintain and update vital information of companies, contacts, profiles, and database in the Anais system (PMS)
- To collect and share all information of the Hotel’s competitors with the Superiors and team members.
- Provides after-sales service and in particular ensures all guest complaints are taken seriously and discussed with the respective departments if necessary
- Negotiates prices with the clients
- Confirms verbal proposals in writing
- Achieve personal and sales team goals as assigned
- Maintain contact with all clients in the market area to ensure high levels of client satisfaction
- Conduct site inspection as required
- Display flexibility and willingness to adapt to new situations and/or take up new challenges
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