Job Description:
- Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.
- Supervise the mise-en-place of the assigned station to ensure a smooth service during operation.
- Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
- Check and ensures the serviceability of equipment and furniture, control table settings in order to ensure a correct table setup, including cutlery and glassware.
- Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
- Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Control the inventory of cutlery and service equipment allotted to the station.
- Assign duties ensuring equity of work.
- Ensure that staff meets hygiene and discipline standards as well as providing excellent customer service in accordance to company policy.
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Central location
- Free snacks / Happy hours
- Regular team activities
- Personal leave
- Personal development opportunities
- Paid training and development
Job Location
Lot 304, 3rd Floor, The Spring Shopping Mall, Persiaran Spring, 93350 Kuching, Sarawak, Malaysia.
Click to view the location on Google maps
