As a Customer Delivery Engineering Technical Leader with a focus on end to end solution architecture, we strive to offer our clients a premium experience: combining the trusted Cisco brand with highly skilled and experienced individuals offering years of industry exposure and market understanding to provide a custom-built portfolio of services tailored to our clients’ specific needs.
What You'll Do
- Sales Strategy: Develop together with Cisco service sales and product sales team on go to market services strategy within key major account.
- Business Development: drive growth of our services business in ASEAN (South East Asia), prepare and deliver presentations and workshops to showcase how the services can address the customer's challenges, improve their business outcomes, and provide a competitive advantage.
- Client Engagement: Identify and engage with potential clients, understanding their strategic goals and challenges. Develop and maintain relationships with existing clients while actively seeking opportunities to expand our services business.
- Customer Requirements Gathering: understand customer's business imperatives, pain points, and requirements through meetings, interviews, and workshops.
- Solution Development: Collaborate with our service delivery team to craft innovative and customized solutions for clients. Present and articulate services offerings, demonstrating a clear understanding of how they address client needs.
- Customer Trust: establish trust and credibility by demonstrating deep knowledge of the customer's industry, challenges, and desired outcomes.
- Collaboration with internal teams: collaborate with various internal teams, such as product sales, account sales, engineering to ensure a cohesive and effective approach in selling Cisco CX services.
Who You'll Work With
You will collaborate with the extended Customer Experience and Account Teams, including Sales, Business Units, Business Development Managers, Technical Teams, and Support Services, to expand each account into a major Cisco customer.
Who You Are
- Bachelor’s degree, combined with extensive experience in the relevant field. Master's degree with strong academic results or an MBA would be a plus.
- Over 12 years of experience from other consultancy or technology driven organisations, covering:
- Exposure to multiple segments (Enterprises, Governments and Service Providers),
- Experience with multiple technologies (networking, cloud, security and IoT).
- Must have real world deployment experience in Cisco technologies such as Cisco Software defined solutions (SDA, SDWAN and ACI).
- Strong consulting toolkit and experience.
- Experience in client-facing roles and building client relationships with C-Suite Executives.
- Able to work internally with local Account / Sales team and management to devise strategy to embed more Cisco services in key accounts.
- Excellent written, verbal, and presentation skills in the English language, with additional languages a plus.
- CCIE or CCDE is a must.
- Demonstrable experience in solution design, with a focus on large and complex opportunities.
- Ability to work effectively in cross-functional teams.
- Strong problem-solving and analytical skills.
- Knowledge/Experience of ASEAN (South East Asia) Market is desirable.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
