Responsibilities:
Customer Interaction:
- Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Assist customers with placing orders, making returns, and processing exchanges.
Issue Resolution:
- Address customer complaints, troubleshoot problems, and follow up to ensure issues are resolved satisfactorily.
Escalate complex issues to the appropriate department or supervisor when necessary.
Record Keeping:
- Maintain up-to-date and accurate customer records, including details of inquiries, complaints, and transactions.
Document customer interactions and actions taken in the company’s CRM system.
Collaboration:
- Work closely with other departments to provide seamless customer service.
Customer Feedback:
- Collect and analyze customer feedback to identify areas for improvement in products, services, or customer processes.
Provide suggestions to management on how to improve the overall customer experience.
Compliance:
- Adhere to company policies and procedures, as well as industry regulations and best practices.
- Ensure all customer service activities comply with legal and ethical standards.
Performance Monitoring:
- Meet or exceed key performance indicators (KPIs) related to customer service, such as response times, resolution rates, and customer satisfaction scores.
Requirements
- Minimum 3 GCE “O” Level passes and/or proficient in English.
Require working on shift:
1st Shift: Runs from morning to late afternoon (9:00 AM to 6:30 PM).
2nd Shift: Starts from mid- morning to early evening (10:00 AM to 7:30 PM).
3rd Shift: Covers the afternoon to night hours (12:30 PM to 10:00 PM).
