Position Overview
The Spa Reception Supervisor is responsible for maintaining all operating aspects of the spa reception including the arrival, departure, and reservations process of all guests. The individual leads the team of spa receptionists and therapists by example to deliver exceptional service.
The Role
Spa Reception Operations
- Perform receptionist tasks
- Provide spa tours
- Promote spa services and products
- Build relationships with guests during service and interaction
- Obtain feedback from guests for continuous improvement
- Handle guest complaints by following the procedures and ensuring guest satisfaction
- Ensure emails and billings are handled efficiently
- Ensure operational flow and follow up on spa packages, special requests and VIPs
- Perform opening and closing duties
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- Communicate and escalate occurrences that require attention to management
Talent Profile
- At least 3 years of experience in a luxury spa or similar field
- Diploma in Spa & Wellness
