Job Summary
The Onsite Support Engineer provides high-quality technical support and maintenance directly at client locations. This role involves a variety of IT tasks, including troubleshooting, installation, configuration, and upkeep of hardware, software, and network systems. The ideal candidate will possess exceptional problem-solving abilities, the capacity to work autonomously, and a strong dedication to customer service.
- No night shift; normal working hour
- CBD area
- 1-year contract (Renewable)
Key Responsibilities:
Technical Support and Troubleshooting:
- Offer onsite technical support for a broad spectrum of IT issues, including hardware, software, and networking.
- Diagnose and resolve problems related to desktops, laptops, mobile devices, printers, servers, and network equipment.
- Use appropriate tools and techniques to conduct system diagnostics and identify root causes of issues.
- Implement solutions promptly to minimize disruption to client operations.
Hardware and Software Management:
- Install, configure, and upgrade various IT hardware, including desktops, laptops, and peripheral devices.
- Set up, configure, and update software applications and Windows operating systems.
- Ensure software licensing and compliance regulations are adhered to.
- Keep systems current with the latest patches, updates, and security measures before deployment.
- Perform weekly maintenance on meeting rooms.
Client Communication and Relationship Management:
- Effectively communicate with clients to understand their technical needs and provide suitable solutions.
- Maintain a professional and positive client relationship, ensuring high satisfaction levels.
- Provide training and guidance to clients on IT systems and applications.
What You'll Need to Succeed:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 2-3 years of experience in IT support or a similar role.
- Demonstrated experience with Windows and MS Office Application Support.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Capability to work independently and manage time effectively.
- Knowledge of IT security principles and best practices.
- Proficiency with remote support tools and diagnostic utilities.
- Experience with stock and asset management.
- Basic understanding of networking (TCP/IP, DNS, DHCP) troubleshooting.
- Relevant certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are preferred.
How To Apply:
Please click “Apply” if you are interested & fit to the role.
We regret to inform you that only shortlisted applicants would be notified.
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Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Toh Qiu Wei | EA Personnel No.: R23116260
