Join Us as a Service Technician at LionsBot: Be a Pioneer in the Robotic Revolution!
Are you ready to be a game-changer in the cutting-edge world of Industry 4.0? At LionsBot, we're shaking up the traditional cleaning sector with our awesome robotic solutions, tackling manpower shortages head-on. Our innovative bots are already cleaning up in 30 countries around the globe!
At LionsBot, we live and breathe excellence and creativity. Our vibrant, fast-paced environment is like a 'Band of Brothers' where everyone is united by a shared Unicorn goal. If you're ready to embark on a remarkable journey and be part of a team that's making waves, read on!
Summary
We are seeking a highly skilled and motivated Service Technician to join our team, specializing in cleaning robots. The successful candidate will play a crucial role in ensuring the optimal performance and customer satisfaction of our advanced cleaning robot technology.
Responsibilities:
*This role may require you to travel around different countries in the Asia region.
- Technical Support: Provide expert technical support during onsite sales trials and demonstrations, ensuring potential customers fully understand the capabilities and benefits of our cleaning robots.
- Customer Training & Certification: Train and certify customers and end-users on the proper use and maintenance of our cleaning robots, ensuring they are fully equipped to operate them efficiently and effectively.
- Technical Services & Troubleshooting: Address all customer inquiries and issues related to the performance of our cleaning robots. Diagnose and resolve faults promptly to minimize downtime and maximize customer satisfaction.
- Collaborative Problem-Solving: Work closely with various internal teams to troubleshoot and resolve both onsite and factory-returned robot issues, ensuring a coordinated and efficient approach to problem-solving.
- Subject Matter Expertise: Stay updated with the latest advancements in cleaning robot technology. Leverage this knowledge to enhance customer satisfaction by providing informed recommendations and insights.
- Customer Feedback Integration: Continuously gather and analyze customer feedback, and communicate valuable insights to the R&D department for ongoing product improvements and updates.
- Travel: Travel to customer sites as needed to provide onsite support, training, and troubleshooting services.
- Additional Duties: Perform any other ad-hoc tasks as assigned by the manager to support the overall goals and objectives of the team.
Requirements:
- Recognized Diploma or Certificate in electrical, electronic or mechanical fields of study
- 2-3 years of experience in on-site servicing and/or technical support role will be an advantage, preferably in the robotics or automation industry
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently
- Excellent communication and interpersonal skills to effectively train and support customers
- Ability to work collaboratively with cross-functional teams
- Up-to-date knowledge of the latest developments in cleaning robot technology
- Willingness to travel for onsite support and customer training sessions
- Having Class 3 driving license would be an advantage
Ready to Join the Fun?
If you're motivated, creative, and ready to dive into a role that offers global adventures, fast growth, and the chance to make a real impact, we want you! At LionsBot, your ideas matter, your growth is our priority. Jump into the future with LionsBot and be part of something amazing! Apply now by submitting your CV.
Let's make magic happen today!
