Our IT Helpdesk Agent plays a crucial role in assisting inquiries and issues, ensuring that our services are accessible and effective. We are seeking dedicated individuals to join our team and provide top-notch support to our community.
Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm)
Working Location: South
Salary Package: Up to $3.8K
Roles and Responsibilities:
- Handle cases through various communication channels including hotline, email, online forms, chatbot, portal, or case management system.
- Conduct initial troubleshooting in accordance with standard operating procedures (SOPs) and guides.
- Escalate tickets to higher support levels and ensure resolution is achieved within the Service Level Agreement (SLA).
- Accurately and promptly log all customer queries and follow-up interactions into the CRM system.
- Identify and escalate emerging query trends or potential issues to the team leader.
- Perform any additional relevant tasks as assigned by the Supervisor.
Requirements:
- Minimum ITE/Diploma in computer science or information technology field or related field.
- Minimum 2 years of working experience in Technical Helpdesk operation.
- Prior experience in Government sector.
By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).
This authorizes us to:
- Contact you about potential opportunities.
- Delete personal data not required at this application stage.
- To withdraw consent, email [email protected].
- All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
Maeve Wong - Outsourcing Team
ScienTec Consulting Pte Ltd – 11C5781
