Zenith Infotech (S) , a Tech Recuritmnet firm with 27 years of history locally, is looking out for Customer Service Agent, on a 12 months contract role, working location at Suntec area.
Job Scope
· lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues
· Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
· Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
· Handle emails as assigned by team leader
Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
