Role and Responsibilities:
- Serve as the primary interface between our organization and members.
- Assist members in making informed decisions about their financial savings.
- Provide personalized service through various channels (calls, counters, text messaging, contact centers).
- Build and maintain positive relationships with members.
- Identify and address members' needs to achieve satisfaction.
Required Skills and Qualifications:
- Strong customer service skills (phone, email, face-to-face).
- Relevant experience in a call center environment.
- Excellent communication skills (active listening, clear articulation).
- Problem-solving and conflict resolution abilities.
- Ability to learn quickly and think critically.
- Customer-first mindset.
- Ability to provide efficient support and resolve issues.
Additional Information:
- Position is on a 1-year full-time contract with potential for renewal
