Job Scope:
- Respond promptly and professionally to customer inquiries via phone, email and chat
- Review & standardize all customer service reply to maintain a consistently high quality service standard
- Monitor customer satisfaction level & identify areas for improvement
- Motivate team member to hit KPI
- Brainstorm idea to improve chat quality & customer experience
- Provide training & exam to customer service team
- Co-ordinate with marketing team to bring more new leads
- Roster planning
- Fostering a teamwork culture
Requirement:
- At least a Diploma or Bachelor’s degree in any fields
- Minimum 2-3 years of relevant working experience
- Strong leadership and interpersonal skills with the ability to motivate and inspire team member
- Flexibility to work evenings, weekends, and holidays as required
- Fluent in English
