Work location: Clementi
Mode: 12mths contract to perm
Work week: 5.5 days, some extended hours required if paperwork is not completed
Work hours: 8.10am to 5pm & 9.40am to 6.30pm
Selection Criteria:
- Ideally, customer facing experience
- Willing to learn
- IT Savvy
- Freshers are welcome (training provided)
- Attend to walk-in customers
Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction
Prospect and introduce customers to the Bank’s products and services
Educate and migrate customers towards our digital platform
Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
Ability to understand issues and appropriately escalate to Management in a timely fashion
Ensure compliance with all regulatory requirements
Contributes to self and team effort by accomplishing related results
