Customer Service Executive (Woodlands)
Reluzzo
Woodlands
SGD 2,000 – SGD 2,500
Posted on 23 August 2024
Job Highlights
- Career Advancement
- Exciting and Friendly Environment
- Expanding Company
Job Description
Responsibilities:
- Reply customers' queries on defective items and make the necessary arrangements for an exchange or refund
- Arrange for customers' size exchange requests and make the necessary arrangements for an exchange or refund
- Resolve customers’ complaints, provide solutions within the time limits; follow up to ensure resolution
- Engaging the key stakeholders involved to resolve customers' issues
- Assist with walk-in customers for self-collection orders, sales and customers’ enquiries
- Ad-hoc duties when required
Requirements and Skills:
· Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma
· Required language(s): English
· At least 1 Year(s) of working experience in the related field is required for this position.
· Required Skill(s): Customer Service, Admin, Microsoft Office
· Customer orientation and Excellent communication skills
· Salary will be commensurate with experience and qualification.
Interested applicants are invited to send your updated resume in MS Word format via Apply Now or WA to 8834 3705. We regret that only shortlisted applicants will be notified.
Additional Information:
· Prompt and professional handling of key customers’ enquiries
· Respond to emails, SMS, WhatsApp and online chat support professionally
· Develop and Implement Standard Operating Procedure (SOP) for the customer service team to resolve issues in a standardised manner
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