Reporting to Guest Support Manager, this role will need to Interact with all customers (internal and external) in a friendly, helpful and expedient manner.
DUTIES AND RESPONSIBILITIES
- Ensures that reservations team replies to all guest requests within 24 hours of receipt.
- Ensure daily trace/follow up reports are handled according to the requirements.
- Support Guest Support Manager and Revenue Manager for setting up and achieving set revenue targets.
- To develop an effective process in sequence of action in call handling, customer enquiries, product descriptions and closing the sale.
- Exercises and ensures proper selling and up-selling techniques to help in generating maximum revenue for the hotel.
- To assist Guest Support Manager to provide training in all aspects of reservations operations to the Guest Support and Front Office teams to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and guest satisfaction.
JOB REQUIREMENT
- Minimum Diploma in hotel management, Business Administration or relevant discipline.
- Minimum of 2 years relevant experience in a similar capacity.
- Basic knowledge in using OPMS and all related systems.
- Proficient in Microsoft office
- Good interpersonal and communications skills
*Only shortlisted candidates will be notified.
