If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Service Engineer in Singapore. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.
This exciting role offers opportunity to:
· Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
· Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
· Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)
· Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height
· Responsible for timely, professional, accurate and service oriented response to all technical service enquires
· Identify and isolates equipment start-up malfunctions and takes corrective action
· On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
· Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing
· Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
· Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally
· Analyze complex engineering problems and offer effective resolutions
· Interact with all engineering disciplines, project engineer and clients
· Collaborate with cross functional teams within Engineering, Sales, and Product
· To be committed & responsible for Quality Management System:
Requirement
· UPS service background preferred with at least 2 years’ experience
· Good communication and writing skill
· Able to work in offshore environment to attend the job request
· Able to travel oversea for assign project
· Able to work weekend to meet project deadline
· Possess class 3 driving licen
Yes! Because you are the one we are looking for, we hope to hear from you now!
