Job Responsibilities:
- Process customer orders accurately and efficiently using our designated systems or software.
- Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
- Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
- Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
- Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
- Continuously improve customer service procedures and processes to enhance efficiency and service quality.
- Provide insights and feedback to management based on customer interactions to improve products or services.
Job Requirements:
- Fluent in Korean and English as you need to liaise with Korean speaking clients for the Korea market
- 2 years experience in Customer Service
- Excellent communication skills (verbal and written) with a customer-centric approach.
- Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
- Problem-solving skills and the ability to handle challenging situations professionally.
- A proactive attitude with a commitment to delivering exceptional customer service.
- Proven experience in a customer service role, preferably in the food service or hospitality industry.
- Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus
HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lee Jun Siong (Johnson)
EA Personnel Reg No: R24120242
