- Position : Customer Service Representative (Coordinating/ Invoice billings / Quotation)
- Location : Tai Seng Ave
- Working hours : 5 days a week Monday to Friday. 830am to 530pm
- Salary (commensurate with experience) : Up to $3700 + Commission + Performance Bonus + 14 Days annual leave
- Duration : Permanent
- Industry : Supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries.
Main Responsibilities:
- Direct telephone contact or email with international and domestic customers:
- Give pricing and delivery
- Enter order via ERP systems
- Follow up and expedite orders/ shipments
- Promote sale of service parts.
- Process all domestic/international credits and follow up on outstanding non-receivable parts.
- Process and coordinate all repair orders with customers and work closely with our U.S head office.
- Process all invoice billings for parts department.
- Process replenishments for the off-site warehouse
- Process all incoming domestic and international email for price quotes.
- Enter customer orders into ERP systems.
- Other duties assigned by the Customer Service Supervisor or Service Parts Manager.
Requirements:
- Minimum 1 to 3 years of experience in customer service industry
- Minimum O-Level, Diploma in any field or its equivalent
- Proficient with Microsoft Office or related software.
- Ability to stay calm and excellent in handling difficult customers
- Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.
Email to: [email protected] or call me at: 6398 5689 for more information.
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***We do not charge our candidates any referral fee nor bind them with any contract.***
Jane Chua
Associate Consulting Director (APAC)
License no: 13C6684
EA Personnel: R2197224
Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.
If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
