Thai Bistro/Bar is sourcing for HR cum Operations Manager.
Working location: bendemeer
Working hours: 6 days, 12pm-12am
Salary: $7,000 to $10,000 (depending on experiences and/or past performances)
The Operations Manager will be responsible for overseeing the day-to-day operations of the company , ensuring efficient and smooth operations. They will lead and manage a team of on-site and off-site staffs to drive operational excellence and ensure seamless customer experiences.
Responsibilities:
- Oversee and manage the overall operations of company, including recruitment and management of staffs (e.g. performing artists or floor staffs) and customer service
- Develop and implement operational strategies, policies, and procedures to ensure consistent and efficient operations across stores
- Monitor and analyze store performance and KPIs to identify areas for improvement and implement action plans
- Collaborate with other departments, such as Logistics, HR, Omni Channel and Finance, to align operational strategies and goals
- Lead and motivate the Operations team to achieve targets and objectives
- Develop and review Operations related processes to ensure compliance with company policies, procedures, and regulations
- Manage relationships with internal & external vendors, suppliers, and service providers
- Participate in the development of annual budgets and monitor expenditures to ensure cost efficiency
- Conduct regular store visits to assess store operations and provide guidance to store teams
- Stay updated on industry trends, market conditions, and competitors' activities
- Any other ad-hoc duties as assigned by the management
Requirements
- Bachelor's degree in Business, Retail, Operations, or a related field
- Minimum 5 years of experience in Management level in retail operations, preferably in the bar/pub/nightclub industry
- Proven track record of successfully managing operations and driving operational excellence
- Strong leadership and management skills, with the ability to effectively lead and motivate a team
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Detail-oriented with a focus on delivering high-quality results
- Ability to work in a fast-paced and dynamic environment
- Proficient in Microsoft Office Suite
- Flexibility to work on weekends and public holidays, as required
