- Installation and configuration of operating systems and software for PC
- Provides support for users and various clients
- Diagnose and Resolve Hardware and Software issues
- Assisting users on operating system, email and software related issues
- Install and support network printers
- Coordinate with equipment and 3rd party vendors to resolve problems
- Assist in network and wireless troubleshooting and network connectivity issues
- Deployment of PC, Notebook and Printers for temporary staffs
- Configuration of VoIP phones, Communication Handheld devices and Smartphones
- Processing of service requests
- Managing of active directory accounts creation and file rights management
- Ensure cases and service requests are resolved within SLA
- Constant improvement on current practices to streamline processes
- Familiar with encryption software is an added advantage
Requirements
- Nitec/Diploma in Information Technology, Engineering or related fields
- Strong hardware and software knowledge
- At least 1 year experience in providing technical support
- Must be familiar with Windows operating system
- Familiar with encryption software
- Good planning, analytical and negotiation skills
- Good interpersonal and communication skills
- Must have in-depth interest in IT support and must be IT savvy
- Able to multi-task and work independently
- Provide friendly customer service to users and clients
- Office hours / 12hrs rotating shift available.
Applicants with more years of relevant experience may be considered for senior roles.
Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]
