Role: IT Service Management Consultant
Required Skills:
- Experience in Service Management of applications (SAP and non-SAP). Experience in MINDEF/SAP HR project
- Log and Account ReviewLog review (covering Applications, Databases, and Operating Systems)
Account review (covering SAP and non-SAP servers)
Consolidate all log and account reviews, prepare the review reports (including clarifications and follow-up actions), and submit to Authority within Authority's stipulated timeline.
Support activities related to log and account/access rights review and management, such as configuration of log events and maintenance of documentation to ensure accuracy and completeness
- Vulnerability and Security Patch ManagementMonitor, mitigate, and remediate security vulnerabilities
- Backup ManagementEnsure backup configurations comply with the retention period stipulated in policies, and that annual recovery tests are conducted.
Constantly track the backup status for SAP and non-SAP servers, and update the SOP if there is any change in the backup configurations
- Technical Change / Service Request (CR/SR) ManagementTrack all technical CR/SR that are raised, being implemented and ensure proper closure, which includes maintaining the required documents in Authority's repository or case management system.
Consolidate the list of technical CR/SR to update Authority on a monthly basis.
- Support administrative work for CRs.Maintain the master CR lists, provide CR statistics, provide support for CR prioritisation discussions, and consolidate approved CRs.
Monitor the activities to ensure CRs are implemented within agreed implementation timeline.
Review all quarterly and monthly e-HR KPI for CR/SR impact assessments
Supervise and train team members
Maintain effective continuity of operations and ensure proper handing/taking over process is done.
- Project ManagementSupport Authority in project management and administration,
- OthersSupport technical refresh and upgrade activities for both SAP and non-SAP landscapes where required, such as managing the timeline, coordinating activities among various parties, and reviewing of documentation.
- Support new initiatives, such as onboarding of compliance platform and ticketing system.
If you are keen to explore the above role, please send across your updated resume to [email protected] and we can discuss to proceed further.
EA Personnel Registration Number: R1112410
Singapore Employment Agency Licence No: 11C3373
