Responsibilities:
Customer Service
· Key Customer Service contact for all customer contact channels including and not limited to company general enquiries email, eCommerce platforms and phone calls.
Sales Accounts maintenance and Sales Order fulfilment including:
· Customer Purchase Order Outbound processing and managing Stocks Inbound Return.
· Liaison with internal and external stakeholders including customers, warehouse, and logistics
· to ensure smooth delivery and order fulfilment.
· Generate Packing List to Warehouse for picking of stocks and scheduling for timely delivery.
· Monitoring account credit to issue invoice for customers’ orders
· System maintenance of customer account details, product master information, pricing, rebates,
· and discounts by customer accounts.
· Sales discount claims reconciliation and compilation for internal processing.
· Credit / Debit management:
Create Credit / Debit memo request (for price discount / price adjustment).
· Return Sales Order creation and coordination.
· Issue Credit / Debit memo for customer
· Other ad-hoc assignment upon request by the superior.
Requirements:
· Preferably 1-2 years’ experience in a similar capacity
· Minimum Diploma in Business Admin/Marketing or relevant discipline.
· Prepared to work independently, under pressure and possess a high sense of responsibility
· Organized and good time management skills
· Good command of written and spoken
· Strong verbal & communication skills
· Excellent Excel skills and SAP knowledge
Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume for a confidential discussion. We regret that only shortlisted candidates will be notified.
Job Code: Ky
PERSOLKELLY Singapore Pte Ltd | EA Licence No: 01C4394
Chan Sau Wah Kenny | EA Reg No: R1106707
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