Job Responsibilities:
· Act as customer’s main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
· Maintain good relationship with customer and related department.
· Manage and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
· Proactive for troubleshooting and provide direction for global operation team.
· Escalate customer’s pain point and resolve the issues within timeline.
· Participate for customer related activities; sales, CS, billing, legal, operation, pricing etc
· Update SOPs regularly and share best practices sharing with team members.
· Sourcing vendors for cost reduction plan and provide advice to operation to meet customer requirement.
· Ad-hoc duties as assigned
Job Requirements:
· GCE "O" level and above
· Customer-oriented, responsible, positive and pro-active
· Minimum 2 years experience in logistics
· Proficient in Microsoft Office
· Highly adaptable and able to work under pressure in a fast-paced environment
· Priority will be given to candidate who is able to start immediately
