- Ensuring short term and long-term success of the account
- Overseeing the delivery of large, complex programs within the organization
- Identifying opportunities in the current engagement to cross sell or up sell Client's offerings
- Defining the project scope, and planning through delivery of assigned product and related product releases
- Ensuring all projects in the account meet defined guidelines of governance, standards and best practices
- Suggesting and owning delivery methodology, resourcing requirements, governance mechanism and proposed solution in accordance to the high-level requirements
- Conceptualizing and executing workshops internally and with customers on technology and business topics to identify new solution areas and use cases
- Effectively managing program(s) through development of robust schedules, change control, and risk mitigation
- Owning the health of the account on all key metrics (risk, scope, schedule, quality, resources, finance, and customer satisfaction)
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- 15+ years of overall experience with at least 5 years of project management experience.
- Strong understanding of technology and the ability to deep dive into a technology problem
- The ability to multitask and manage multiple projects or accounts simultaneously in a globally distributed delivery setup.
- Strong understanding of agile metrics and processes
- Good Understanding in Retail and CPG domain.
- Provide leadership, guidance, and mentorship to project team members, helping them develop their skills and capabilities and achieve project success."
- Strong experience in delivering 10-15 million accounts
- BE / BTECH / ME / MTECH / MCA / MBA – Preferably from a top university.
- Experience in managing complex and highly technical development projects.
- Experience with technical leadership and end to end development
- Strong background in project management, consulting and cross-group collaboration skills.
- Ability to think innovatively; adapt and drive new best practices.
- Balanced approach that aligns business goals with customer and people satisfaction
- Ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication
- Fluent verbal and written language skills
