Key Accountabilities
• To meet all set productivity targets required by the business including call productivity targets
• To meet all set sales targets of required accounts / volume by the Distribution channel
• To maintain a good understanding of both customers and business needs by following up on customer request, feedback and establishing good working relationship with team members
• To ensure prompt follow up with customers when required by call of duty
Responsibilities
1. Customer Service Management
• Ensure standard of service delivery is met, ensure all information provided to customer are clear and concise.
• Ensure customer knows exact product features / benefits before he applies for the product.
2. Control and Compliance Management
• Ensure adherence of all established rules of engagement before, during and after sales duties.
• Achieve all internal and external regulatory requirements necessary to obtain an acceptable rating as defined by the Bank.
• No customer information is allowed to be shared / revealed to any third party at all times.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)
