· Qualify and maximize business potential of designated portfolio through daily sales calls, telephone calls, tele-blitz, effective account servicing, site inspection, FAM trips, tradeshows, entertainment etc.
· Build and strengthen relationships with existing and new customers to convert future bookings
· Work within current business strategies and recognising potential opportunities to generate and maximize business prospects for rooms, and food & beverage
· Understand and actively utilize company marketing initiatives/ incentives to generate leads
· Conversion of leads & execution of confirmed businesses (i.e., rooms and food & beverage)
· Manage and develop relationships with key internal and external stakeholders
· Negotiate room rates/ packages with corporate clients and prepare contracts for the hotel in accordance with current business and pricing conditions
· Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
· Assist the Commercial Manager in ensuring that targets and standards are met in the team
· Conduct sales call activities to acquire new business and/or solicit business with existing customers. Activities include sales calls, site inspection, tele-blitz, cold calls, entertainment, FAM trips, trade shows, etc.
· Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
· Conduct “Bring Back Old Business” and repeat calls to increase demand and overall revenue
· Cross sell other properties within Hilton Enterprise wherever possible
· Update and maintain accurate account profiles in the database systems
· All duties and processes to be carried out in line with Hilton brand standards/ guidelines
· Develop and maintain a broad range of product knowledge about the Hotel
· Understand the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
· Communicate trends, opportunities and market changes to DOS and appropriate parties, as needed
· Identify new business to achieve individual and team revenue goals and targets
· Gain understanding of our target customers and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution
· Support the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
· Service our customers in order to grow share of the account
· Execute and supports the company's customer service standards
· Provide excellent customer service consistent with the daily service basics of the company
· Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels
· Handle business enquiry and daily correspondence in a timely and professional manner
· Utilize intranet for resources and information
· Utilize Excel Spreadsheet and other relevant systems to manage, document and track all managed account activities
· Submit daily/ weekly/ monthly reports to Commercial Manager
· Proficient in using hotel’s front office system management tool to manage and track business
· Proficient in using hotel’s Account Management Tool (OnQ, Ideas & etc.) to manage and track accounts
· Attend and be attentive in all daily briefings, department/team meetings and any other meeting as required
· Attend designated training programs
· Work and cooperate with others actively, take part in departmental meetings, team briefings and project work to ensure the team achieves overall goal
Assist in hotel operations when required
