COMPANY DESCRIPTION
MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.
Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.
MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs' lifespan.
These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.
RESPONSIBILITIES
This role requires the incumbent to be a competitive and trustworthy individual to develop and grow the social enterprise initiatives. He/she must be presentable, possess excellent communication and negotiation skills, and have strong business acumen.
Administrative Support
- Handle day-to-day operations including sales enquire and transactions including order processing and fulfillment
- Maintain accurate records of order data and updated Netsuite order management system.
- Prepare weekly sales performance and status reports for projects and services.
- Work with production centers on production schedules to ensure timely delivery to customers
- Collaborate with other departments to resolve order-related issues or discrepancies.
Accounts Servicing
- Develop solutions according to customers' needs
- Provide pre-sales and post-sales support to MINDS Social Enterprises' customers from MINDS Bakers, Craft, Perform, Wash, Workshop, Farm, Shop, and other project partners
- Provide support to Assisted Employment partners
Project Management
- Must be able to effectively handle many concurrent projects
- Assist the Manager in facilitating data sharing, developing workflows and set up communication protocols for projects
Vendor Management
- Manage relationships with partners/vendors to secure cost and operation competency
- Work with vendors to ensure timely delivery of products/services.
- Liaise with stakeholders on operational matters
Market Research
- Conduct market research to identify selling opportunities and evaluate customer's needs
- Work with production centers and communications team to come up with marketing campaigns for new products and services
- Seek out new sales opportunities through cold calling, networking, and social media
- Develop new business channels and initiatives
Graphic Design
- Conceptualise, design, and manage the production of marketing material including merchandise stickers, gift tags, posters, exhibitions and displays, eDMs, social media/digital communications, catalogs, and daily graphical needs.
- To provide creative support to e-commerce store gift order customisation requests, working with vendors to ensure projects are completed on time with a quality product
- Implement feedback and changes whenever possible or at the requests of the customers.
Website/Mailbox Management
- Manage SE E-commerce website for sales orders, promotions, new product listing, and last-mile delivery fulfillment.
- Maintain accurate records of stock inventory data and update the e-commerce website.
- Confirm product availability and coordinate with the production team for order fulfillment to ensure timely delivery to customers on the website.
- Diploma in Design, Marketing or other Business related qualification or equivalent and above from a recognised institution
- At least 2 years of experience with essential proficiency in Adobe Suite, Photoshop, Canva, and Illustrator
- At least 2 years of experience in doing e-commerce order processing using order management system.
- Possess strong written and spoken communication skills, with confidence in handling a high volume of customer inquiries.
- Exhibit strong teamwork skills, with the ability to multitask effectively and think on your feet.
- Preferably possesses Business Development and Sales experience
- Experience in the disability sector will be an added advantage
