Title: APPLICATION SUPPORT ANALYST
JD:
"The Service Operations Engineer provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements.
Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
Defect fixes and resiliency related improvements
Assist in training
Assist in investigation of user reported issues
Develop mitigating and/or preventive solutions
Provide on-going maintenance support for production systems/applications and 24/7 stand by support
Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
Thanks, and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R1443178)
HP: +65 92333815
Recruitment Manager
Helius Technologies Pte Ltd (EA Licence No: 11C3373)
