1. Strategic Role
1.1 Level A
· Basic knowledge in Network services (including WAN & LAN). CCNA (Cisco Certificated Network Assiociation) certification and CCSA (Checkpoint Certificated Security Administrator) certification.
1.2 Level B
· Good knowledge and skills in Network services (including WAN & LAN). CCNP (Cisco Certificated Network Professional) certification and CCSA (Checkpoint Certificated Security Administrator) certification or other security certifications are preferred.
2. Main Duties & Responsibilities
· Incident and escalation handling
· Technical troubleshooting
· Network security management
· Documentation update
· Installation, move, add, change (IMAC)
· Leading project work
· Assist in root cause investigations
· Financial planning
· Pre-Sales technical and bidding support
3. Competence Levels
3.1 Technical / Professional Competencies
· Experienced in banking network implementation and troubleshooting.
· Excellent communication and customer service skills and the ability and desire to work in a collaborative team environment.
· 12 years' solid experience as network in MNC infrastructure equipment and healthcare infrastructure.
· Hands on technical skill in security products by Cisco, Juniper, Fortinet and Check Point.
· Strong networking skills (Layer 2/3 switching, Dynamic Routing EIGRP, OSPF, BGP, QoS, Load Balance, Router, Network Security, Cloud networking and Security)
· Experienced in Cisco ACI implementation, troubleshooting and certification holder such as CCIE is a bonus.
· Hands on experience in supporting complex data center and network problems.
· Experience diagnosing network problems and maintaining network security.
· Experience developing and training technical team.
· Good written and spoken skills in English. Cantonese and Chinese are bonus.
3.2 Human Competencies
· Leadership
· Teamwork
· Multi Culture Awareness
· Communicative
· Thinking with common sense
3.3 Business Competencies
(Competencies related to the understanding of business and objectives in the context of its markets as well as the political and social environment)
· Client Focus
· Adaptive to platform change
· Execution of instance and schedule change
· Process Competence
3.4 Requirements
Bachelor’s Degree in Communications Engineering, Computer Science, Information System or related discipline.
