- Incident request assessment, incident research and resolution, problem management, day-to-day operation (include backup, patching) to support client infrastructure
- Primary scope in server operation such as patching and ensure vulnerabilities are addresses
- Work with vendor to ensure timely resolution
- Documentation, status reporting, weekly / monthly meeting & reporting.
- Implement new service request
Job Requirements
- Minimum 3 years (prefer 5 yrs) in IT infrastructure technology,
- Working experience including active directory, endpoint configuration management, patch management, Anti-Virus (AV) software & Endpoint protection and Microsoft clustering
- Working experience on IT Security (e.g. OS/System hardening, vulnerability remediation)
- Experience in planning, design, deploy and operate systems technologies for complex IT infrastructures, and project, contract and vendor management
- Strong working experience in configuration change/patch management tools like Microsoft System Center Configuration Manager (SCCM), Windows Server Update Services (WSUS), Red Hat satellite server for patching of OS, software deployment, configuration changes and reporting; Microsoft Key Management Services (KMS) for Microsoft license management.
- Relevant Experiences in Microsoft SQL, PowerShell / PowerCLI /other scripting languages, automation tools
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