We are hiring immediately for an exceptional Key Account Executive who possesses a high level of selling skills and is hungry for success. This self-driven and sales-savvy team player is able to interact with others effectively and work under pressure within tight deadlines to deliver sales results.
The Key Account Executive is responsible for building, managing and maintaining a profitable long term relationship between clients and they will be assigned to manage Asia clients' portfolio.
ROLE & RESPONSIBILITIES
• Provide excellent and high caliber client service delivery to ensure a positive client experience
• Provide timely and effective resolution of all client queries via telephone, email or chat
• Proactively respond to and manage inbound client queries professionally and efficiently
• Assist clients in using our platform and on our products to increase our profitability through maximizing clients’ account volumes
• Provide technical support for clients’ software problems relating to the platform
• Participate in targeted outbound reactivation calling to dormant account holders
• Carry out administration duties where required, including account upgrading
• Provide support to clients from other regions as part of our around the clock service
• Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
• Maintain personal and professional development to meet the changing demands of the role and participate in appropriate training
• Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours’ support.
The ideal candidate:
• Native Speakers
• Strong commercial acumen with experience in brief business competitor analysis and ability to be proactive in maintaining business relationships.
• As this is a sales position, we are looking for individuals who are used to working in a number-driven performance environment and experience in achievements in any sales targets would be ideal.
• Eager to learn new things fast and to have regular training
• Team player
• Result oriented and self-motivated person
Why you should join us?
• A Competitive compensation package will be offered to the successful applicant which includes great benefits
• Discretionary performance based bonus (all in USD)
• Work Life Balance: 5 days’ work week from Mondays-Fridays
• Office Located in the Heart of CBD
• Full Training will be provided
• Medical Insurance benefits and Annual Leaves
• Exclusive ongoing daily/ weekly promotions and incentives