Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, philipines and India .

Seeking experience Admin Assistant to join our family orientated company..

Admin Assitant Responsibilities:

To prepare necessary documents required for Arrival and deployment of domestic helpers

To coordinate with overseas suppliers

To update the list of availability of helpers

To assist the sales team with admin work

Able to do simple accounting

Requirements:

With experience working in Maid agency/ Sales admin will be an advantage

Good PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, philipines and India .

Seeking experience Admin Assistant to join our family orientated company..

Admin Assitant Responsibilities:

To prepare necessary documents required for Arrival and deployment of domestic helpers

To coordinate with overseas suppliers

To update the list of availability of helpers

To assist the sales team with admin work

Able to do simple accounting

Requirements:

With experience working in Maid agency/ Sales admin will be an advantage

Good PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

Job Responsibilites

• The Sales Coordinator performs his/ her duties within the framework defined by the chain and hotel norms and by internal regulations as supervised by the Cluster Director of Sales & Marketing.
• Ensure smooth running operation of the Division’s administrative functions.
• Co-operate with all departments for smooth running operation.

Administration

• Assists the Director of Sales & Marketing in organizing the filing system of the Division.
• Ensures that the stock of stationery items is accounted for and well maintained.
• Organises the recording system for all in-coming and out going correspondences.
• Handles all typing work required.
• Assists in the dispatch and collection of correspondence in hotel.
• Takes minutes of meetings.
• Ensures the cleanliness of the office.
• Handles all incoming telephone calls and take messages and follow up.
• Prepares & check all incoming communication message such as facsimile and email messages.
• Assists in the packing of materials when required, eg. Hotel brochures, sales kits etc.
• Issuing on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.
• Updates production reports of Corporate & Travel Agents monthly, quarterly and yearly.
• Assists the Director of Sales & Marketing in issuing Travel Agents Contract Rates, questionnaire as requested.
• Ensures that all complaints are reviewed and investigated by Director of Sales & Marketing and follow-up action is initiated by Sales persons.
• Closely co-ordinate with Accor Hub to submit all require correspondent.

Technicial Reponsibilities

• Be familiar with the operation and application of the hotel’s computer/data processing system and make sure client’s database is updated.
• To keep all activities as a record such as Incentive Program, Party or sales blitz.

Commercial Responsibilies

• Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, F&B, Banqueting etc.)
• Sets, in conjunction with the Director of Sales & Marketing, currents rates as charged by the hotel.
• Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
• Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.
• Be updated with hotel promotion, information related.

Sales Responsibilities

• To pay visits to potential accounts in view of entering contracts with them, especially commercial accounts.
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
• Receives in the hotel any important guests whom he has approached.
• Negotiates prices with the clients and certified by Director of Sales & Marketing.
• To issue and confirm proposals in writing as a record.

Relations

• - At all times to promote a positive image of the hotel in all forms of contact.
• - To develop & foster close and positive rapport with the public, guests, clients and members of the date.
• - Responsible to the Director of Sales & Marketing.

Replacement and temporary mission

• The Sales Coordinator may be called upon the undertake to assist another Director of Sales & Marketing in the opening or general sales effort of any other of the chain’s hotels.
• To be ready and responsible to perform any other duties as designated or required by Management from time to time.

Only Shortlisted Candidates Will Be Contacted.

Job Title:

Administrative cim Sales Manager

Job Summary:

We are seeking a highly skilled and experienced Administrative Manager to join our esteemed Maid Agency. As an Administrative Manager, you will be responsible for overseeing the day-to-day administrative operations of our agency, ensuring smooth workflow, and providing exceptional customer service to both our clients and our domestic helpers. You will also act as our official translator for Indonesian maids. This is an exciting opportunity to contribute to the growth and success of our agency while making a positive impact on the lives of families and domestic helpers.

Responsibilities:

1. Manage and supervise a team of administrative and sales staff, providing guidance, support, and training as needed.
2. Oversee the agency's administrative and sales operations, including processing employment contracts, work permit applications, insurance claims, biodatas creation and other related paperwork.
3. Maintain accurate and up-to-date records of client and domestic helper information using our agency's database system.
4. Coordinate and schedule interviews, medical check-ups, and SIP sessions for domestic helpers.
5. Liaise with clients, domestic helpers, and relevant government agencies to ensure compliance with regulations and smooth communication.
6. Resolve customer complaints or concerns promptly and professionally, maintaining high levels of customer satisfaction.
7. Develop and implement efficient administrative procedures to streamline workflow and improve overall agency efficiency.
8. Stay updated on the latest industry regulations and policies to ensure compliance and provide accurate information to clients and domestic helpers.
9. Counselling of Indonesian maids if they face difficulties adapting to Singapore households.
10. Act as translator for Indonesian maids if they have difficulties in communication with their Employers

Qualifications:

1. Minimum Diploma or Bachelor's degree in Business Administration or a related field.
2. Proven experience in administrative management, preferably in the maid agency industry or a related field.
3. Familiarity with Singapore's regulations and processes related to domestic helpers' employment and work permits.
4. Strong leadership skills with the ability to motivate and guide a team effectively.
5. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
6. Exceptional interpersonal and communication skills to interact with clients, domestic helpers, and government agencies.
7. Proficient in using office software, including Microsoft Office Suite and database systems.
8. Detail-oriented with a high level of accuracy in record-keeping and data management.
9. Ability to handle confidential information with discretion and maintain strict confidentiality.
10. Conversant with Indonesian language is a requirement

If you are passionate about the maid agency industry and possess the required qualifications and skills, we would love to hear from you.

Pls send your resume with attached photo to [email protected]

We appreciate all applications, but only shortlisted candidates will be contacted for an interview

Responsibilities:

• General Sales support duties
• General logistics duties
• Answering phone calls
• General admin work
• Filing and organizing
• Arranging and packing stock for deliveries
• Ability to work independently and multi-task
• Any other ad-hoc duties assigned

Requirements:

• Candidate must possess minimum
• Nitec/’O’/Diploma Level qualifcation Experience in basic sales knowledge and logistics coordination preferred
• Possess initiative, able to work
• independently after training
• Strong communications skill and
• organized, ability to multi-task
• Fluent in English and Mandarin is a must (both written & spoken)
• Computer literate, knowledge of Microsoft Office software. Outlook, Word, Excel and PowerPoint is a must

What we can offer:

• 5 day working per week / WFH when required by law
• Annual & medical leave
• AWS & Bonus
• Immediate Vacancy
• Salary range: 2.5K to 3.5K

Please include in your resume:

• Positions held, current/last drawn salary
• expected salary
• reason for leaving previous job

We regret that only short listed candidates will be notified

Sales Management

• Achieve daily targeted number of sales calls with effectiveness
• Develop business leads for the Hotel on a weekly basis (targetting leisure market)
• Prepare a monthly list of accounts to penetrate for the following month
• Plan a minimum of 5 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Prepare a monthly action plan for the main market segment
• Perform monthly review account profile on room nights production and average rate
• Account penetration and marketing activities to maintain a competitive edge
• Fully responsible for accounts under his/her management, including contracting, updating profile and renewing contracts
• Update management on VIP arrivals, meet and greet accordingly
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
• Conduct negotiations to achieve the best profit and rates for the Hotel
• Attend hotel clients and local community business events to network and maintain high visibility

Other Responsibilities

• Attend all briefings, meetings and training as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Defines precise guest requirements and ensures that the guest services offered correspond effectively to their requests
• Provides after-sales service and in particular, ensures all guests' complaints are efficiently addressed
• Perform other reasonable duties assigned by the Management

Requirements

• Degree/Diploma in Hospitality / Sales and Marketing
• 4 years in relevant sales experience
• Strong communication skills
• Confident, enthusiastic, team player, positive attitude
• Well versed in the use of computer software (Microsoft office)
• Effective time management skills
• Understanding of sales strategies & account profitability

Only shortlisted candidates will be contacted

Sales Coordinator/ Invoicing

Responsibilities and Requirements

• Min. O Level/ SPM
• 1 to 2 years work experience
• Drafting of Purchase Orders
• Type invoices and credit notes
• Sorting and filing of invoices and credit notes
• Assist in resolving questions related to invoice verification
• Ensure timely and accurate input of data into the system
• Checking of stock level in inventory
• Perform other ad-hoc duties as assigned by the Account Executive and Management
• Positive working attitude with good communication skills
• Ability to communicate and interact with customers over phone