Total 15 job vacancies by Goldtech Resources Pte Ltd

Job Description

• Respond promptly to customer inquiries via emails, telephone calls or social media platforms
• Provide pricing and delivery information
• Process orders, shipments, invoices and filing
• Receipts of incoming shipments
• Ensure products received are in good working conditions
• Organize workflow to meet customer time frames
• Direct customer requests and issues to the related departments
• Keep records of customer interactions and transactions
• Manage administration
• Support, communicate and coordinate with various teams and internal departments

Requirement

• Diploma in Business Administration, Information Technology or relevant
• Minimum 1 year of relevant experience in customer service coordination
• Problem solving skills and initiatives
• Excellent customer service support experiences
• Independent, resourceful, result-oriented individuals with a "can-do" attitude
• Ability in reports generation and presentation skills
• Team player

Job Responsibilities

• Respond to incidents or requests for help, via the phone, email and web
• Diagnose and resolve technical hardware and software issues via call or remote tools
• Opens, tracks, and closes trouble tickets; ensuring documentation (in tickets and in the Knowledge Base articles)
• Ensure tickets managed within KPI measurements and standards
• Identify and escalate incidents and problems requiring urgent attention
• Escalate incidents and problems to the appropriate group
• Provides scheduled and adhoc reporting from Helpdesk system to clients and management
• Follow the Service Desk Standard Operating Procedure (SOP)
• Performs other related duties as assigned to ensure effective operation of department

Required Qualifications and Skills:

• Diploma or Degree in IT with preferably at least 1-year service desk experience.
• Experience troubleshooting and supporting the following technologies in a professional environment - Email, Microsoft 365, VPN (preferably Cisco AnyConnect), Active Directory, Basic Network / Internet Connectivity (basic command lines, check for IP)
• Knowledge of Windows and Mac Operating Systems
• Knowledge of troubleshooting Mobile Devices (iOS and/or Android)
• Experienced in using ITSM ticketing tools

Desired Skills:

• Knowledge in ITIL Standard.
• Proficient in usage of ServiceNow Ticketing system
• Experience in Microsoft 365 administration
• Technical certifications, Cloud Foundation, Microsoft, Network, etc
• MS scripting or programming knowledge

Attributes for Success:

• Good oral and written communication skills
• Good customer service skills
• Excellent problem-solving skills
• Ability to multi-task
• Teamwork

Please send your detailed resume in MS Word format to : [email protected]

with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Description:

• Provide support for Apple operating systems (OS) – iOS / iPadOS, MacOS, etc., end-users software and applications
• Excellent communication, interpersonal, team working and multi-task management skills along with time management
• Monitor service management system activity and log / acknowledge incidents and service requests, allocating appropriate category and priority definitions
• Confidence to deal professionally with staff at all levels in the organisation

Requirements:

• Diploma or Degree in Information Technology or Computer Science
• Minimum of 3 years of relevant experience in IT support including Apple iOS support.
• Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams)
• Knowledge remote desktop support
• Knowledge of media types and file formats
• Excellent communication relationship-building and internal customer service skills.
• ITIL certification preferred

Please send your detailed resume in MS Word format to : [email protected] with

1. Education Level
2. Working experiences
3. Each employment background
4. Reason for leaving each employment
5. Last drawn salary
6. Expected salary
7. Date of availability

Job Description

• Monitoring of server consoles and security cameras
• Escort external personels into the Data Centre
• Coordination of scheduled works and maintenance
• Adhesive to the Data Centre standard procedures
• Troubleshoot servers alerts
• Escalate issues to the relevant teams
• Ensure backup cartridges are transported to offsite location
• Timely execution of daily tasks based on timetable
• Provide assistance to system engineers during escalations
• Any other duties as assigned

Requirement

• Minimum ITE in Computer, Electrical, Information Systems or related fields
• At least 1 year of experience in a Data Centre environment
• Knowledge in various operating systems
• Hands-on experience on server hardware
• Good understanding of network infrastructure
• Able to work independently and self- driven
• Must be willingly to work on shifts

Job Description

• Respond promptly to customer inquiries via emails, telephone calls or social media platforms
• Provide pricing and delivery information
• Process orders, shipments, invoices and filing
• Receipts of incoming shipments
• Ensure products received are in good working conditions
• Organize workflow to meet customer time frames
• Direct customer requests and issues to the related departments
• Keep records of customer interactions and transactions
• Manage administration
• Support, communicate and coordinate with various teams and internal departments

Requirement

• Diploma in Business Administration, Information Technology or relevant
• Minimum 1 year of relevant experience in customer service coordination
• Problem solving skills and initiatives
• Excellent customer service support experiences
• Independent, resourceful, result-oriented individuals with a "can-do" attitude
• Ability in reports generation and presentation skills
• Team player

Job Description

• Count and record the stock.
• To ensure that the stock tally with the record.
• Ensure that the store room is clean and tidy at all times.
• ⁠To ensure an accurate and seamless stock taking process.

Job Requirements:

• Proficient in Microsoft Office.
• Good interpersonal and communication skills.
• Able to work in a team.
• Must be able to carry heavy equipments.

Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]

Job description:

- Perform troubleshooting issue and manage audio visual services.

- Handle calls / tickets / emails covering a range of incidents from hardware failures to software configuration problems, and general queries related to IT.

- Perform Level 1/2 diagnosis and resolution of incidents / requests raised

- Liaise with other support teams as required to resolve requests / issues in a timely manner

- Provide First Call Resolution (FCR) technical support via phone and email.

- Ensure calls are answered and emails are responded promptly.

Job Requirements:

- Nitec / Diploma in computer engineering or equivalent.

- At least 1 to 3 years of working experience in helpdesk support/call center environment is preferred.

- Have a strong knowledge on service desk ticketing system, telephony system, email, online chat, service support processes.

- Able to multitask and work independently.

- Able to perform on other IT domains, including software, hardware, servers, and network operations.

Applicants with more years of relevant experience may be considered for senior roles.

Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]

Job Description:

• Interpret Business Requirements – Work with project stakeholders to translate their requirements, by using your hospitality knowledge, into something that can be built by IT. A key skill needed in this part of the process is the analyst's ability to distill the differing messages and needs of project stakeholders into a single, consistent vision

• Lead Requirements Process – This includes eliciting, documenting, and validating requirements using interviews, document analysis, requirements workshops, business process descriptions and workflow analysis. Property based experience will be critical to represent a property operations viewpoint and ensure all scenarios are identified and covered by the requirements.

• Translate Technical Issues – Break down technical and architectural complexities so that project stakeholders can easily understand any issues that arise.

• Test and Validate – Work with project stakeholders to validate their requirements and be a liaison between project stakeholders during the Testing phases of projects.

• Function as the liaison between the business units, technology teams (including Micros) and support teams to manage functional updates to the Opera PMS.

• Facilitate requirements meetings with business and technology teams.

• Assist in identifying improvements/make recommendations to our business and systems processes related to the Opera PMS.

• Distinguish user requests from their underlying true needs.

• Drive and challenge users, with your hospitality and Opera PMS knowledge, on their assumptions of how they will successfully execute their projects.

• Ability to influence a diverse group of team members and subject matter experts.

• Gather/analyze/document requirements, leading to the development of a business solution.

• Lead requirement reviews with external vendors and Quality Assurance Teams.

• Provide Support for Oracle Opera application for hotel industry.

• Assist users with Application integrations and interfacing to other BackOffice applications such as (but not limited to) Call Accounting, eHousekeeping (Knowcross), Room Lock (Visionline), and Delphi.

Job Requirements

• Bachelor's Degree or equivalent Hotel Management experience is required.

• Minimum 3-5 years of Hotel Operational experience, preferably using Opera Property Management System (PMS). Front Office / Guest Services or similar experience highly desired.

• In-depth, hands on understanding of reservation, rate management, and group block functionalities.

• Good understanding of Hotel inter-departmental interactions.

• Excellent verbal and written communication skills.

• Ability to work with team members and stakeholders at all levels, in a positive and team-affirming manner.

• Attentive to detail and follow through.

• Ability to execute in a timely and accurate manner.

• Strong self-management skills, including the ability to manage time and workload against priorities and objectives.

• Strong organizational skills.

• Fluent in English.

Interested candidate, please send your detailed resume in MS Word format to [email protected]

Job Description

• Perform troubleshooting for End user computing needs remotely
• Handle incident tickets, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and close all tickets once complete.
• Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals.
• Required to perform basic administrative support, asset management and routine IT housekeeping services.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Support change management and service request management from testing environment, UAT to live implementation of systems.

Job Requirements:

• Strong communication skills.
• ITE/ Diploma in IT/ Engineering or any related field.
• Minimum 1 year relevant experience in providing desktop / helpdesk support.
• Familiar with ticketing systems - ServiceNow, Remedy, Remote Hands.
• Proficient in Microsoft Windows 8 onwards / Microsoft Office.

Please send your detailed resume in MS Word format to : [email protected].

Stating your notice period / earliest available commencement date, Current & expected salaries.

Applicants with more relevant years of hands on experience will be considered for senior roles.

• Support the managing of IT infrastructure platform systems.
• Operations and deployment projects of infrastructure systems across on-premises and cloud.
• Provide expertise and support for Windows and Linux operating systems administration, incident resolution and maintenance
• Installation, configuration, administration, performance monitoring and tuning, capacity planning and maintenance of the systems
• Develop systems operation procedures and other infrastructure related documentation
• Manage vendor relationship to ensure vendors meet contractual obligations
• Manage infrastructure projects for upgrading the platforms or introducing new technologies and platforms to the environment.
• Provide support and liaise with external service providers on IT Infrastructure Services enhancement, development, and deployment
• Support application and infrastructure projects.
• Work with different IT teams to support operations and projects.

Job Requirements

• Degree in Computer Science / Engineering or related discipline
• Must be familiar with various types of infrastructure systems platforms, including virtualization, servers, storage, operating systems.
• Min 5 years of experience in Infrastructure operations and project deployments
• Support 24x7 systems
• Experience with one or more of the following products and platforms
• Infrastructure Virtualization (VMware)
• Operating Systems (Linux, Windows)
• Compute/Storage (SAN, NAS)
• Infrastructure Services and tools (e.g., SFTP, Active Directory, Job scheduler etc.)
• Experience with network technologies, TCP / IP, DNS, DHCP etc.
• Experience in managing IT operations teams.
• Good understanding of ITIL
• Good communication skills
• Self-motivated and have attention to detail.
• Certification in VMWare, Microsoft Windows or RedHat Linux.
• Cloud platform certifications will be an added advantage.

Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]

• Provide operations administrative support
• Be a single contact point for the team/department
• Making travel arrangements for dept
• Coordinate meetings arrangements and arrange for refreshments
• Process departmemt claims and submit for approval
• Ensure all inventory records are updated in system
• Support in all preparations for tender bids.
• Generate weekly & monthly reports
• Provide ad-hoc support for administrative duties

Job Requirements

• Diploma in Business Administration / Information Technology
• Relevant experience in an IT service oriented environment.
• Skillful with Microsoft Office esp. with Microsoft Excel
• Soft skills - good communication and build good working relationship
• Team player whilst being able to work independently
• Good attitude and keen to learn

Applicants with more years of relevant experience maybe considered for senior roles

Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]

• Installation and configuration of operating systems and software for PC
• Provides support for users and various clients
• Diagnose and Resolve Hardware and Software issues
• Assisting users on operating system, email and software related issues
• Install and support network printers
• Coordinate with equipment and 3rd party vendors to resolve problems
• Assist in network and wireless troubleshooting and network connectivity issues
• Deployment of PC, Notebook and Printers for temporary staffs
• Configuration of VoIP phones, Communication Handheld devices and Smartphones
• Processing of service requests
• Managing of active directory accounts creation and file rights management
• Ensure cases and service requests are resolved within SLA
• Constant improvement on current practices to streamline processes
• Familiar with encryption software is an added advantage

Requirements

• Nitec/Diploma in Information Technology, Engineering or related fields
• Strong hardware and software knowledge
• At least 1 year experience in providing technical support
• Must be familiar with Windows operating system
• Familiar with encryption software
• Good planning, analytical and negotiation skills
• Good interpersonal and communication skills
• Must have in-depth interest in IT support and must be IT savvy
• Able to multi-task and work independently
• Provide friendly customer service to users and clients
• Office hours / 12hrs rotating shift available

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries

Applicants with more relevant years of hands on experience will be considered for senior roles.

• Support in data migration
• Ensure all data entries are entered accurately
• Countercheck all entries on both systems, and ensure current system is running smoothly
• Support ad hoc administrative duties

Requirements

• Min O/A Levels and above
• Possess good knowledge of MS Excel
• Must be organised and attention to details.
• Must be able to commit for 3 months

• Installation and configuration of operating systems and software for PC
• Provides support for users and various clients
• Diagnose and Resolve Hardware and Software issues
• Assisting users on operating system, email and software related issues
• Install and support network printers
• Coordinate with equipment and 3rd party vendors to resolve problems
• Assist in network and wireless troubleshooting and network connectivity issues
• Deployment of PC, Notebook and Printers for temporary staffs
• Configuration of VoIP phones, Communication Handheld devices and Smartphones
• Processing of service requests
• Managing of active directory accounts creation and file rights management
• Ensure cases and service requests are resolved within SLA
• Constant improvement on current practices to streamline processes
• Familiar with encryption software is an added advantage

Requirements

• Nitec/Diploma in Information Technology, Engineering or related fields
• Strong hardware and software knowledge
• At least 1 year experience in providing technical support
• Must be familiar with Windows operating system
• Familiar with encryption software
• Good planning, analytical and negotiation skills
• Good interpersonal and communication skills
• Must have in-depth interest in IT support and must be IT savvy
• Able to multi-task and work independently
• Provide friendly customer service to users and clients
• Office hours / 12hrs rotating shift available

• Work with users and IT members on a routine basis to troubleshoot reported problems pertaining to application software.
• Identify, log and resolve technical problems of the scope (Incident Management)
• Respond to site to troubleshoot, diagnose and rectify faults.
• Liaise and coordinate the recovery of systems.
• Identify potential changes and system improvements for consideration and implementation
• Create, maintain, and distribute reports of progress to service delivery manager.
• Gather, analyze and assess the client's business requirements and processes evaluate the viability and feasibility of implementing them (including operational and security policies and requirements) and also possible improvements.
• Conduct system functionality testing and work with users user acceptance testing to verify that client requirements are incorporated into the system design
• Support multiple application systems.
• Identify the cause, design, or develop an approach for resolution.
• Communicate and interface with vendors and customers.
• Generate reports and write documentation, e.g. maintenance guide, operation manuals

Requirements

• Degree / Diploma in Information Technology
• Min 3 years of experience with enterprise scale Linux and Windows administration
• Familiar with MySQL, Oracle, and other database servers
• Hands-On experience of .Net framework and Web Services
• Scripting: Windows PowerShell, Unix Scripting will be added advantage
• Able to work well within team and willing to learn
• Good grasp of emerging technology trends
• Start-up focussed with an upbeat and enthusiastic attitude
• Willing to be on standby after office hours for applications support.

Please send your detailed resume in MS Word format to : [email protected]

Stating your notice period / earliest available commencement date, Current & expected salaries

Applicants with more relevant years of hands on experience will be considered for senior roles.