Total 15 job vacancies by Nsearch Global Pte. Ltd.

Our client, one of Asia-Pacific’s leading organizations is looking for:

Operation Support Lead

Responsibilities:

• Oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner.
• Manage outsourced vendors and/or in-housed contractors to meet the delivery and operation needs of the systems.
• Work with internal and/or external parties to troubleshoot the root causes of the issues reported, ensure that the issues identified are reported and fixed according to the service level agreement as well as incident management framework.
• Manage on-/off-boarding of user accounts and changes in roles, and review user access/audit logs to ensure compliance.
• Plan, execute and support system implementation, software /hardware upgrades and security patches.
• Perform regular risk assessment to identify security and/or other compliance issues with IT policies and procedures, liaise with the relevant subject matter experts to provide solutions, and oversee the proper implementation of such solutions.
• Monitor and maintain the software licenses and maintenance support relating to the systems and coordinate the procurement and renewal as necessary.
• Work with internal tech teams and vendor(s) to implement pro-active monitoring of application system health and upkeep of system performance.

Requirements:

• Experience in managing and supporting IT projects/systems, preferably in the financial/government sector.
• Strong technical expertise in areas such as networking, systems administration, cloud computing, and IT security will be an advantage.
• Familiarity with IT Service Management (ITSM) processes in accordance with IT Infrastructure Library (ITIL) best practices.
• Knowledge of IT security best practices and compliance standards.
• Sound understanding of the technical aspects of systems integration in an environment with diverse technologies.
• Proficiency writing Approval of Requirements, Tender Specification.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Operation Support Lead”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Our client, one of world’s largest financial services institutions is looking for:

Customer Service Officer (Loans Executive)

Responsibilities:

• Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.
• Review customer existing home loan package and advice accordingly on the various option available.
• To protect home loan portfolio by managing customer expectation on loan repricing package offered.
• To respond and follow up on customers’ request promptly and accurately.
• Identify cross-sell opportunities during customer interaction and proactive calling.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Customer Service Officer (Loans Executive)”

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R22109615

Our client, one of Asia-Pacific’s leading organizations is looking for:

Customer Servicer Officer

Responsibilities:

• Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.
• Perform proper follow up to ensure resolution within SLA.
• Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.
• Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.
• Any other tasks/duties that may be assigned.
• Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

Requirements:

• Must have at least 1 year customer service experience in banking industry.
• Ability to multi-task and work independently.
• Excellent written and communication skills.
• Innovative and creative in problem solving with strong analytical skills.
• Ability to take ownership of tasks, with a positive work attitude.
• Strong knowledge of corporate products and services.
• Proficient in MS Office (Word, PowerPoint & Excel)

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Customer Service Officer”

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R22109615

Our client, one of Asia-Pacific’s leading organizations is looking for:

Business Management Support

Responsibilities:

• Support Ecosystems and Cross-Border Transfers team in coordinating with internal teams and external agencies on the marketing campaigns and experiments from conception to execution.
• Track campaign performance and analyze data to generate actionable insights for informed decision-making and platform optimization.
• Perform user acceptance test/live verification on business initiatives/production fixes.
• Conduct market research and competitor analysis to identify key trends and gaps and seek out new business opportunities.
• Assist with due diligence checks and necessary documentation for new and existing business partners.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Business Management Support”

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Arora
EA Personnel Registration Number: R22109615

Our client, one of Asia-Pacific’s leading organizations is looking for:

Admin Support Executive (KYC)

Responsibilities:

• Supporting bespoke team trust managers in day to day administration.
• Assisting in KYC for bespoke team structures (e.g. screenings, periodic reviews, collation of documents).
• Assisting with completion of documents & forms.
• Assisting with the BMS team for screenings, periodic reviews and new onboarding.
• Liaising with Ops Team for sending, completion and scanning of documents.
• Assist in any ad-hoc tasks or assignment.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Admin Support Executive (KYC)”

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Arora
EA Personnel Registration Number: R22109615

Our client, one of Asia-Pacific’s leading organizations is looking for:

Customer Care Executive

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Customer Care Executive")

Only shortlisted candidates will be notified

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EA License Number: 10C3636

EA Personnel Name: Komal Kotwani

EA Personnel Registration Number: R22120632

Our client, one of Asia-Pacific’s leading organizations is looking for:

System Analyst / Production Support

Responsibilities:

• Manage and direct the day-to-day operations of IT services
• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services
• Manage change request, service request and production support issues and ensure service levels are met
• Review system designs and technical specifications to ensure all requirements are captured to meet system objectives
• Review post production issues and identify root cause and work with vendors on preventive measures;
• Plan, execute and support system implementation, software/hardware upgrades and security patches
• Manage the verification of software patches and upgrades for applications

Requirements:

• Bachelor or higher degree in IT or equivalent with minimum 3 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows environment
• Experience in incident management, problem management, release management, root cause analysis and deployment
• Understand SDLC and experience working with business users, various IT teams and vendors
• Knowledge of web languages (e.g. HTML/CSS, JavaScript); familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS, WebSphere Application Server)
• Sound understanding of the technical aspects of systems integration in an environment with diverse technology
• Certification or formal training in ITIL will be an added advantage

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “System Analyst”

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Arora, Hardeep
EA Personnel Registration Number: R1111454

Our client, one of Asia-Pacific’s leading organizations is looking for:

System Analyst

Responsibilities:

• Manage and direct the day-to-day operations of IT services.
• Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services.
• Manage change request, service request and production support issues and ensure service levels are met;
• Review system designs and technical specifications to ensure all requirements are captured to meet system objectives
• Review post production issues and identify root cause and work with vendors on preventive measures;
• Plan, execute and support system implementation, software/hardware upgrades and security patches;

Requirements:

• Bachelor or higher degree in IT or equivalent
• At least 3 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows operating environments.
• Experience in incident management, problem management, release management, root cause analysis and deployment.
• Understand SDLC and experience working with business users, various IT teams and vendors.
• Knowledge of web languages (e.g. HTML/CSS, JavaScript);
• Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS, WebSphere Application Server);
• Sound understanding of the technical aspects of systems integration in an environment with diverse technology;

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “System Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Our client, one of Asia-Pacific’s leading organizations is looking for:

Technical Support Engineer

Responsibilities:

• Provide technical support to end users on various technical issues and problems relating to software that is used by internal and external customers, including CRM System, Event Management System, data analytical tools like Tableau
• Respond, document, resolve or escalate incidents, change request or service tickets in a timely manner in accordance to established Service Level Agreements
• Uphold the service level requirements and strive for continuous service improvement by providing quality technical support to end users
• Contribute to the creation and maintenance of a knowledge base that would comprise self-service resources for customers to resolve simple technical issues independently
• Support the various System Administrators with administrative activities, which could include user Onboarding/ Offboarding, generating reports on user activities and database management activities such as data cleaning, uploading/patching

Requirements:

• Diploma from recognized Polytechnic (preferable IT related) with prior experience in technical support and usage of ticketing systems
• Demonstrated customer service mind-set and ability to engage multiple stakeholders
• Resourceful, adaptable and able to work with minimal supervision. Proactive and self-motivated with the ability to focus on priorities and deliver in a fast-paced environment
• Display sound judgement when making decisions and demonstrate initiative to take action
• Strong interest in technology and with experience dealing with SaaS products
• Internet-savvy and proficient in using MS Office, especially Outlook, Word, Power Point and Excel

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Technical Support Officer”

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Arora, Hardeep
EA Personnel Registration Number: R1111454

Our client, one of world’s largest financial services institutions is looking for:

Customer Service Officer

Responsibilities:

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions
• Recent graduates will also be considered

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Customer Service Officer”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Our client, one of world's largest financial services organization is looking for:

Customer Service Specialist

Requirements:

• Flexible on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied "Customer Service Specialist")

Only shortlisted candidates will be notified.

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EA License Number: 10C3636

EA Personnel Name: Saranya Natarajan

EA Personnel Registration Number: R23117583

Our client, one of world's largest financial services organization is looking for:

Admin Support

Responsibilities:

• 4-7 Years Experience
• Perform case manager's role in the high net worth space which includes:
• Prepare policy illustration and client presentation materials for insurance specialist.
• Supporting Insurance Specialist in ensuring a smooth process for case inception (arranging client medicals, supporting document submission to insurer, payment advice).
• Prepare policy review packs.
• Arrange courier services,Provide cross support to Wealth Planning trust admin matters where required.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied "Admin Support")

Only shortlisted candidates will be notified.

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EA License Number: 10C3636

EA Personnel Name: Saranya Natarajan

EA Personnel Registration Number: R23117583

Our client, one of Asia-Pacific’s leading organizations is looking for:

Customer Service Specialist

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast- paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Customer Service Specialist”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Our client, one of world’s largest financial services institutions is looking for:

Production Support

Responsibilities:

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Work with onsite and offshore teams across multiple technologies/applications
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Incident and Problem management
• Continuous improvement of the system, eq. job automation, performance tuning, issue sharing
• Good to have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work
• Provide root cause analysis techniques to determine cause and resolve complex system issues

Requirements:

• Read, understand and record issues for tracking or investigation purpose based on current system and new enhancements /features. Source : Helpdesk mailbox and chat query
• Raise tickets and follow up till closure of tickets with resolution in Bank internal system
• Participating in training of enhancement
• Proactive individual with pleasant personality

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Production Support”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Our client, one of Asia-Pacific’s leading organizations is looking for:

Software Support Engineer

Responsibilities:

• Design, develop, document, test, deploy, and maintain software applications.
• Improve software quality using Scrum practices such as code review and unit testing.
• Be well-rounded and collaborate with QE, DevOps, or Product Owners and Business Analysts to contribute to the success of the project.

Requirements:

• Degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.
• Looking for a Springboot Java developer willing to do L2 support work of monitoring applications, answering queries and do initial analysis and troubleshooting of issues reported.
• Familiar with cloud-native technology and architecture.
• Familiar with Clean Code, Design Patterns and Unit Testing.
• Knowledge and experience in Kotlin, Spring Boot Framework and Spring Cloud will be advantageous.
• Working experience in Agile and UX development environments will be an added advantage.
• Good presentation and listening skills.
• Self-driven, motivated, and strong desire to learn.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Software Support Engineer”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636

EA Personnel Name: Vimmi Baunthiyal

EA Personnel Registration Number: R1543982