Total 1,900 affairs manager job vacancies in Customer Service category in Singapore

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• Collaborate with the Ministry for capacity planning and injection to ensure adequacy of community care services in Singapore.
• Collaborate with the Ministry and Agencies to identify appropriate locations, ensuring comprehensive coverage of community care facilities island-wide.
• Collaborate with stakeholders to conduct analysis and identify service needs and requirements to be incorporated into the Ministry tender to meet the community care needs of the seniors.
• Manage the tender process for commissioning of community care services, including formation of Tender Evaluation Committee, tender evaluation, and issuance of Letter of Award. Ensure transparency, fairness, and governance in the tendering process, adhering to the relevant regulations and guidelines.
• Monitor and evaluate the performance of the commissioned services, ensuring quality and adherence to service standards. Collaborate with stakeholders to implement service improvement plans, where applicable. Renew Letter of Award before expiry.
• Write papers to seek various approval from management and the Ministry. Prepare reports and make presentations for management, the Ministry, and community partners.

Job Requirements:

• Bachelor's degree in a relevant field (e.g., public administration, business administration, facility management, etc).
• Experience in capacity planning, operationalising policy, or tender management, preferably in the context of community care services or public service.
• Strong analytical skills in paper writing, making data-driven decisions, and evaluating tender proposals.
• Excellent communication and interpersonal skills to collaborate with stakeholders. Good presentation skills to present confidently to internal and external stakeholders.
• Ability to work independently in a fast-paced environment.
• Flexible in adapting to dynamic changes.
• Strong organisational and project management skills.
• Proficiency in using relevant software and tools for data analysis and reporting.

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

This role is responsible for the management and development of the Customer Relations team in order to ensure a high standard of service is always provided to both internal and external customers.

Responsibilities

• Oversee the day-to-day operation of the Customer Relations Team
• Ensure RED service standards are embedded in all our customers’ interactions
• Ensure performance key targets, SLAs and KPIs are achieved
• Ensure all stakeholder reporting is within timescales and guidelines
• Identify root cause of complaints and opportunities to take proactive measures to enhance customer experience
• Identify VOC trend and make timely recommendation on staffing and scheduling to ensure the team is adequately staffed

Working Relationships

• Direct reporting to Deputy Head of Customer Relations
• Supervisory relationship to 10 – 12 CRM / CRS
• Working relationship with:
• Business Units
• Support Units
• Client Services Managers
• Operations including Operations Managers, Team Managers and
• Customer Service Officers
• Workforce Management Team
• Training Team
• Assurance Specialist

Requirements

• 3 - 5 years’ experience managing telephony operations or online services
• Experience managing complaints across large customer base
• Experience in managing senior management and regulators
• Experience in Process Improvement Events
• Experience in leading a team of officers
• Good customer management skills
• Strong leadership skills to manage and lead different individuals who deal with challenging situations every day
• Positive, self-motivated and meticulous individual who has a clear and focused mind when handling negative customer VOC
• Ability to identify and address unstated needs of customer
• Strong focus on customers and business
• Excellent written and verbal communication skills and ability to communicate with people of different groups and levels of management
• Ability to think for the customer and not accept status quo

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Responsibilities:

• Manage and develop the maintenance and service personnel.
• Oversee and procure maintenance agreements.
• Establish a schedule for maintenance tasks.
• Develop quotes and tenders for service maintenance.
• Determine necessary tasks for maintenance sites through regular inspections and obtain input from site supervisors.
• In charge of checking in with clients on maintenance tasks.
• Compile and distribute customer feedback to the authorised staff members.
• Assure timely attention to customer feedback.

Requirements:

• Min Diploma in Mechanical Engineering, Electrical engineering, or equivalent.
• At least of 5 years' working experience in the ACMV field.
• Able to lead a team
• Good interpersonal skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Service Delivery Manager

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Involved in managing the IT Service Delivery Operation and Management.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to [email protected] with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

• Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.
• Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer care, general operations.
• Ensure effective operations in the centre.
• Manage staff enquiries, feedbacks and escalations.
• Train and manage new staff in both customer support and general operations.
• Develop and maintain a comprehensive training manual for staff.
• Organise and conduct events to promotes leads and meet sale targets.
• Track and manage budgets fore both customer care and general operations.
• Plan, manage and coordinate various projects related to customer care support, general operations and inter-department collaboration.
• Develop a strong understanding of the organisation’s internal processes, academic programmes and services.
• Act as a key consultant for parents of existing and prospective students who are considering taking up new subjects; offering recommendations of our suitable academic programme to boost lead creation.
• Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
• Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
• Collaborate with different teams to ensure the successful execution of client engagement
• Improve processes to promote customer satisfaction and better efficiency in the organisation.
• Develop new contacts and sales leads to reach sale targets.
• Understand the competition and trends in the education industry to implement new sales strategies and initiative to boost leads and sales.

Details

• Onsite role based in Singapore
• 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend
• Weekday: 12-9pm
• Weekend: 9-6pm
• Remuneration: $2500 - $3200

The Role Responsibilities

• Primary point of contact for Portfolio of Premier Clients for professional advice, enquiries, complaints, resolving of discrepancies and transaction errors
• Provide the highest standard of client service in response to client enquiries and complaints, so as to create improved and lasting relationship with clients
• Responsible for client satisfaction with service arrangement and delivery
• Work with internal stakeholders to provide end to end query resolution to client satisfaction
• Ensure that client’s SLAs are met
• Responsible for effective service recovery process through complaint logging and handling
• Maintain a professional SCB image through all interactions with clients
• Log and manage all service interactions (enquiries, complaints, incidents, client visits etc.(within GEMS/ and/or other relevant systems to ensure that client data is captured and available for client insights / analysis and identification of improvement facilities
• Build trust and strong working relationships with business and technology stakeholders.

Processes

• Leverage on metrics and client sights to understand Premier client’s needs, and continually identify opportunities for improvements in service, product solutions, utilisation and optimising channel usage, upselling and cross-selling etc
• Monitor Premier client transactions using available tools
• Work closely with Front Office Teams as product service specialist in country
• Participate in Periodic Service reviews for Premier clients
• On a selective basis, attend sales calls with Relationship Managers (RM), Product Sales, other Front Office team to sell our service capabilities and/or resolve client’s operational and service issues
• Provide pro-active client updates
• Delivery product/channel training to Premier clients within the portfolio
• Build trusted partnerships with clients at the daily transactional / operational level
• Proactive management and end to end ownership of client complaints and incidents, through close collaboration with various internal stakeholders, whilst providing regular updates to clients as well as internal partners such as RM, Product Sales, other Front Office Teams

Risk Management

• Comply with Operational Risk Framework for client service processes including but not limited to client identification, complaints and enquiry handling
• Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations

Key stakeholders

• Respective Product Operations Team Leaders, and Operations Head in country
• RMs & Business Managers
• TB Product & Sales Managers
• Segment Service Managers
• Head Client Experience, CCIB in country
• Country CIO
• GBS Product Operations Teams e.g. Premier Service Fulfilment Teams
• Technology partners e.g. PSS, Collective Intelligence & Command Centre

Our Ideal Candidate

• 3+ years of experience in service related or Corporate Banking client facing functions.
• Good level of cash management and Corporate Banking/product knowledge
• Experience in crisis management and able to work well under pressure
• Excellent communication, influencing and negotiation skills to effectively manage internal and external stakeholders.
• Confident in doing presentation for Service Review with clients.

Role Specific Technical Competencies

• Excellent communication skills
• Excellent interpersonal skills
• Problem solving skills
• Detailed orientated

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job description & requirements

• Provide customers with information and advice on products and services
• Provide timely response to customer’s phone and email enquiries
• Double up as a duty/floor manager for counter staff
• Preparing monthly report as required to management
• Diploma / GCE O Level in any field
• At least 3 to 5 years of experience in travel industry in customer service, dealing with clients’ feedback and monitoring customer satisfaction levels
• Bilingual in English and Mandarin (spoken/ written) (to liaise with associates)
• Mature and well organised with drive, initiative and ability to work independently
• Pleasant personality with effective communication & PR skills
• Hand-on knowledge of MS office

Please provide the following information in your resume:

1) Recent photograph

2) Reasons for leaving your last employment

3) Current and/or last drawn salary

4) Expected monthly salary

5) Availability

Summary

Responsible to work with the Real Estate Manager or higher staff in managing all aspects of a single property or portfolio of commercial, industrial or retail properties including marketing, operations and financial activities in accordance with the real estate management agreements and CBRE policies.

Responsibilities

• Using independent discretion, responds to tenant needs, ensuring that administrative and building technical staff resolve problems promptly and/or contracts for vendor services as required. Ensures that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Performs periodic regular property inspections. Based on independent review and assessment, recommends to clients and/or approves on client's behalf the alterations, maintenance and reconditioning as necessary. Contracts for and supervises vendor services as required.
• Manages and gives approvals for accurate payment of vendor invoices on behalf of the property owner in compliance with the management agreement and CBRE policies.
• Manages the preparation of and gives approvals on accurate tenant billings.
• At owner's discretion, markets the property, showing space to prospective tenants. Coordinates tenant move-ins and move-outs, and "walks-through" spaces with tenants and tenant improvement department.
• Acts as key contact with property owners to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.
• Develops and controls annual budgets for operating and capital expenses based on operating knowledge of the property/portfolio. Forecasts management plans and prepares monthly performance, explaining variances.
• Collects rent and pays expenses in compliance with lease terms. Obtains account receivable aging reports and independently initiates procedures to address tenant delinquencies. Prepares all required legal notices. Recommends and coordinates legal action as necessary.
• Develops business relationships through membership and participations in professional, industry/trade and civic organizations.
• Execute all areas defined as part of the Real Estate Manager job description duties in the absence of the Real Estate Manager.
• Performs other duties as assigned.

Requirements

• Bachelor's degree (BA/BS) from four-year college or university and a minimum of 2 - 4 years of related experience and/or training.
• Real Estate Salesperson license.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Intermediate to advanced skills with Microsoft Office Suite.
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
• Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete all required and assigned HSE training at a satisfactory level.

2. Follow all activity policies and procedures, including all HSE-related requirements at all times.

3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

The Role Responsibilities

Summary

· Client Services: Client Service Managers (CSM) to deliver consistent and high-quality service to Private Banking clients.

· Facilitate a smooth working relationship of Front Office teams with support functions.

· Business Controls: To comply with all applicable money laundering prevention procedures and, in particular, highlight suspicious activities/behaviour of clients and staff e.g. account irregularities and alert TL/CA of the suspicious transactions on a timely basis.

Fully compliant with regulations and Group policies and guidelines, and be able to highlight, mitigate and protect the bank against credit, legal, documentation, repetition and other risks; to conduct business at all times in a compliance-conscious manner and alert to the potential risks of money laundering and other undesirable transactions/activity during and after client on-boarding process.

Business

· Work with relevant teams to enhance the control environment within the Front Office.

Roles and Responsibilities

· Provide comprehensive client support services to TL / CAs in executing a broad range of banking and investment transactions for Private Banking clients.

· Provide concise and relevant information flow and execute all client transactional and administrative needs accurately and on a timely basis (information flow and client requests might include but not be limited to exchange rate requests, referral letters).

· Handle and resolve day-to-day queries from clients, TL or CAs on transactional activity, operations, systems, account re-balancing processes etc.

· Support TL/CAs to complete sales documentation and related processes (e.g. client profiling / KYC diligence) and input such information together with deal information into data capture and / or transaction processing systems.

· Assist TL/CAs in preparing Business Credit Application, financial review documentation and other customer correspondence as and when required.

· Support TL/CAs in attending to and follow-up on customer service issues with clients and internal departments, and in all cases report and escalate customer complaints to management in accordance with established procedures. Failure to report and escalate complaints will result in disciplinary action

· Handle and ensure client document and reporting comply with internal process standards.

· Ensure full awareness of and adherence to the policy and procedures e.g. credit policy and operation procedures.

People & Talent

· Lead through example and build the appropriate culture and values.

· Regularly help CSM team leader to review team structure/capacity plans, including RM:CSM ratios and individual RM:CSM pairings.

· Develop professional skills of one self, including training, license registrations, and deepening of “knowledge spikes” on specific topics by the CSM Team Leaders.

Risk Management

· Responsibility for identifying, assessing, monitoring, controlling and mitigating risks that may be posed by activities conducted by the Relationship Managers. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Lead the Singapore / Private Bank to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Market Heads, Relationship Managers and Team Leaders

· Other PvB COO teams, including Controls & Supervision, Client Acceptance & Review, Operational Risk

· Support functions serving PvB, including Compliance, Legal, Operational Risk

· Operations back-office serving PvB

· Technology teams serving PvB

Other Responsibilities

· Embed here for good and the Group’s brand and values in Private Banking.

· Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

· Leadership qualities – demonstrated ability to lead by example, role-model desired behaviours, willing to “get hands dirty” to accomplish objective, focus on “win-win” solutions under pressure

· Problem-solving skills – analyze complex situations and design effective solutions

· Direct experience in Front Office client services, Private Bank operations, wealth management products and related processes

· 8 years’ experience in the Private Bank

· CACS Paper 1 and 2 attainment is an added advantage

Role Specific Technical Competencies

· Knowledge of financial products and services

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Work hrs: Mon-Fri, Office Hrs
Salary: $3000 - $4500 (+1.5 months completion bonus)
Duration: 1 year

Job Scope:
• Ensure that the Company’s obligations under the Building Maintenance & Strata Management Act 2004 and Sale & Purchase Agreement are duly discharged.
• Handing over completed residential homes and continuously building good rapport with the purchasers by managing and addressing their feedback concerning their homes.
• Ensure that rectification works are completed satisfactorily and promptly.

Job Requirements:
- Minimum Diploma/Degree in real estate

For interested applicants, please send your updated resume to: [email protected] All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd

99C4599

Job Summary:

· Basic up $5,500 + AWS + VB

· 830am to 530pm (Mon to Fri) ; 830am to 1230pm (Sat)

· Both position Alternate half Sat upon confirmation

· Yio Chu Kang

Job Responsibilities:

· Receiving the instruction from the Director / Team Manager (Operations).

· Be responsible for supervising all onsite staff and all service providers of the Management Corporation to ensure that they carry out their duties and responsibilities properly and efficiently.

· Be responsible for running management corporation meetings, taking action for issues arising, including meeting contractors on site and liaising with owners and tenants.

· Must implement, if necessary, corrective action to ensure the continuity of the firm’s corporate objectives.

· To maintain, develop information and communication with Council/Subsidiary Proprietors/Occupants of the Management Corporation and Head Quarters. Assist the Management Corporation to uphold the by-laws and make recommendations to Management Corporation for improvements.

· Keep the Management Corporation informed on all matters regarding the maintenance and management of the Estate and any changes of regulations relating thereto. Make recommendations with the approval or knowledge of the Director (Operations) to the Management Corporation for the improvement of the Estate.

· Prepare and thereafter convene the Council Meetings and General Meetings of the Management Corporation including drafting of budgets and cash flows and record minutes thereof.

· Attend to all correspondence, statutory notifications and enquiries on behalf of the Management Corporation .Liaise with contractors, solicitors, auditors and relevant government authorities.

· Attend to all complaints, queries and suggestions Ensure all necessary government licences and permits are applied or renewed on time Carry out the necessary audit of the inventory record according to the SOP of the company.

· Prepare or arrange for the preparation of specifications and documents for the calling of quotations. Administer contracts renewals and issue of contracts.

· Prepare and implement an overall planned preventive maintenance programme in the form of a maintenance work schedule and supervise and/or conduct regular inspections of the Estate.

· Supervise and ensure that all routine maintenance work and service contracts are properly carried out according to the terms and conditions of the contracts.

· Supervise to ensure that repairs and replacement works are carried out properly by the contractors, sub-contractors, specialist according to the terms and conditions of the contract and is empowered to issue minor work orders up to $500/- per item (subject to not more than 5 items per month) and certifying all work or purchases done.

· Implement and carry out arrears collections in accordance with the Arrears Management Procedures of the Company.

· Report to Director (Operations) for all matters of significance.

Requirements:

· Professional Certificate/ Diploma or Degree in Real Estate.

· Previous experience in managing condominiums, industrial or commercial buildings Good interpersonal, communication and leadership skills.

· Knowledge of Management Corporation Strata Title (MCST) and Building maintenance & Strata Management (BMSM) Act.⁠Excellent communication skills.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

About Vantage Data Centers

Vantage Data Centers is committed to being a workplace of inclusion, equality, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage’s business is growing exponentially, through a combination of greenfield market expansion and acquisitions across all three regions (North America, EMEA and Asia Pacific).

Site Operations Department

Vantage Operations is responsible for the overall health and wellbeing of all mechanical and electrical systems, building maintenance, customer service and performance of all data modules across all our properties. We build and maintain strong customer relationships through transparency of performance related metrics which prove our performance and inform our maintenance approaches.

As a part of the Vantage Operations team, the Customer Experience department is responsible for managing all aspects of the customer relationships from the inception of the lease by ensuring that data modules are delivered, monitored and maintained per contracts; supporting customer requests and audits to prove compliance; providing customers with visibility to performance and maintenance of their data modules on our Portal; tracking and reporting on customer service levels (SLAs); producing monthly customer electricity bills based on consumption; and generating regulate reports, analytical insights and forecasting for Operations and the Executive Leadership team. The Customer Experience department works closely with all Vantage departments to ensure customer success throughout construction and delivery and ensures the sites are operated to world class standards.

Position Description

Vantage is looking for an ambitious, detail-oriented, resourceful Senior Manager, Customer Experience to establish and maintain customer relationships and promote customer satisfaction across the Asia Pacific region. You will be the interface for Vantage Customers to ensure that their needs are being met and will coordinate throughout all Vantage departments to support customer requests. Core responsibilities of the Customer Experience team include project support, construction reviews, data module fit-out coordination, customer onboarding, customer audits, performance reporting, customer tooling, and more. A successful candidate will cooperate with the Sales organization to develop custom solutions to ensure customer loyalty.

Essential Job Functions

• ·Serve as the primary point of contact for customers, managing customer escalations through right contact within Vantage, ensuring a seamless customer experience
• Understand the customers business and be able to be proactive in our approach to establish and maintain excellent customer relationships
• Establish key relationships with customers personnel, e.g., Operations, Construction, Security and EHS
• Develop key relationships within Vantage to ensure a smooth transition of services for each customer from initial contract through to live operations
• Ensure compliance to Vantage standards and customer leases
• Report on performance through KPIs to Vantage customers, sales, and executives
• Develop and document processes and procedures for customer support

Duties

• Perform all internal and external onboarding activities for new customers
• Interface directly with customers on a regular basis for reporting and requests
• Create custom reports for customers
• Identifying areas of improvement and feeding back these items to the Vantage teams
• Hold SLA compliance MBR and QBRs
• Gather customer requirements and participate in the solution design and quoting process
• Collaborate with internal and external Vantage teams to complete activities on time
• Develop and maintain documentation for each customer
• Support all financial and billing processes
• Manage customer facing projects and activities
• Maintain compliance to Vantage standards and customer lease obligations
• Support the operations teams with any operational incident reports and reviews with customers

Job Requirement

• Degree level qualification in Business Administration, Computer Science, Sales, related field or equivalent experience, required
• 8+ years of experience in one or a combination of the following: Data Center Operations, Project Management, Customer Support, or Sales is required.
• Data Center, high-tech, or rapid growth industry experience is strongly preferred, but not required
• Prior experience supporting an ITIL based Service Management program
• Ability to read and interpret electrical one-line diagrams, a plus
• Experience with contracts management and RFPs
• Proficient with Microsoft suite including Excel, Word, Power Point, Project, and Visio
• Problem solving skills to troubleshoot and resolve customer requests
• Excellent verbal and written communication skills
• Time management and multitasking skills to handle multiple tasks and clients at once
• Motivational and negotiation skills
• Strong organizational skills and attention to detail
• Travel required is expected to be 20%, but may increase over time as the business evolves

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Job Summary:

· Basic up $5,500 + AWS + VB

· 9am to 6pm (Mon to Fri) ; 9am to 1pm (Sat)

· Both position Alternate half Sat upon confirmation

· Seng Kang

Job Responsibilities:

· Receiving the instruction from the Director / Team Manager (Operations).

· Be responsible for supervising all onsite staff and all service providers of the Management Corporation to ensure that they carry out their duties and responsibilities properly and efficiently.

· Be responsible for running management corporation meetings, taking action for issues arising, including meeting contractors on site and liaising with owners and tenants.

· Must implement, if necessary, corrective action to ensure the continuity of the firm’s corporate objectives.

· To maintain, develop information and communication with Council/Subsidiary Proprietors/Occupants of the Management Corporation and Head Quarters. Assist the Management Corporation to uphold the by-laws and make recommendations to Management Corporation for improvements.

· Keep the Management Corporation informed on all matters regarding the maintenance and management of the Estate and any changes of regulations relating thereto. Make recommendations with the approval or knowledge of the Director (Operations) to the Management Corporation for the improvement of the Estate.

· Prepare and thereafter convene the Council Meetings and General Meetings of the Management Corporation including drafting of budgets and cash flows and record minutes thereof.

· Attend to all correspondence, statutory notifications and enquiries on behalf of the Management Corporation .Liaise with contractors, solicitors, auditors and relevant government authorities.

· Attend to all complaints, queries and suggestions Ensure all necessary government licences and permits are applied or renewed on time Carry out the necessary audit of the inventory record according to the SOP of the company.

· Prepare or arrange for the preparation of specifications and documents for the calling of quotations. Administer contracts renewals and issue of contracts.

· Prepare and implement an overall planned preventive maintenance programme in the form of a maintenance work schedule and supervise and/or conduct regular inspections of the Estate.

· Supervise and ensure that all routine maintenance work and service contracts are properly carried out according to the terms and conditions of the contracts.

· Supervise to ensure that repairs and replacement works are carried out properly by the contractors, sub-contractors, specialist according to the terms and conditions of the contract and is empowered to issue minor work orders up to $500/- per item (subject to not more than 5 items per month) and certifying all work or purchases done.

· Implement and carry out arrears collections in accordance with the Arrears Management Procedures of the Company.

· Report to Director (Operations) for all matters of significance.

Requirements:

· Professional Certificate/ Diploma or Degree in Real Estate.

· Previous experience in managing condominiums, industrial or commercial buildings Good interpersonal, communication and leadership skills.

· Knowledge of Management Corporation Strata Title (MCST) and Building maintenance & Strata Management (BMSM) Act.⁠Excellent communication skills.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Job Summary:

· Basic up $5,500 + AWS + VB

· 830am to 530pm (Mon to Fri) ; 830am to 1230pm (Sat)

· Both position Alternate half Sat upon confirmation

· Yio Chu Kang

Job Responsibilities:

· Receiving the instruction from the Director / Team Manager (Operations).

· Be responsible for supervising all onsite staff and all service providers of the Management Corporation to ensure that they carry out their duties and responsibilities properly and efficiently.

· Be responsible for running management corporation meetings, taking action for issues arising, including meeting contractors on site and liaising with owners and tenants.

· Must implement, if necessary, corrective action to ensure the continuity of the firm’s corporate objectives.

· To maintain, develop information and communication with Council/Subsidiary Proprietors/Occupants of the Management Corporation and Head Quarters. Assist the Management Corporation to uphold the by-laws and make recommendations to Management Corporation for improvements.

· Keep the Management Corporation informed on all matters regarding the maintenance and management of the Estate and any changes of regulations relating thereto. Make recommendations with the approval or knowledge of the Director (Operations) to the Management Corporation for the improvement of the Estate.

· Prepare and thereafter convene the Council Meetings and General Meetings of the Management Corporation including drafting of budgets and cash flows and record minutes thereof.

· Attend to all correspondence, statutory notifications and enquiries on behalf of the Management Corporation .Liaise with contractors, solicitors, auditors and relevant government authorities.

· Attend to all complaints, queries and suggestions Ensure all necessary government licences and permits are applied or renewed on time Carry out the necessary audit of the inventory record according to the SOP of the company.

· Prepare or arrange for the preparation of specifications and documents for the calling of quotations. Administer contracts renewals and issue of contracts.

· Prepare and implement an overall planned preventive maintenance programme in the form of a maintenance work schedule and supervise and/or conduct regular inspections of the Estate.

· Supervise and ensure that all routine maintenance work and service contracts are properly carried out according to the terms and conditions of the contracts.

· Supervise to ensure that repairs and replacement works are carried out properly by the contractors, sub-contractors, specialist according to the terms and conditions of the contract and is empowered to issue minor work orders up to $500/- per item (subject to not more than 5 items per month) and certifying all work or purchases done.

· Implement and carry out arrears collections in accordance with the Arrears Management Procedures of the Company.

· Report to Director (Operations) for all matters of significance.

Requirements:

· Professional Certificate/ Diploma or Degree in Real Estate.

· Previous experience in managing condominiums, industrial or commercial buildings Good interpersonal, communication and leadership skills.

· Knowledge of Management Corporation Strata Title (MCST) and Building maintenance & Strata Management (BMSM) Act.⁠Excellent communication skills.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Preschool Centre Manager
Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Preschool Centre Manager
Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Job Description

The Write Connection (TWC) is a company running English and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English enrichment to our students and customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Job Requirements

• Diploma or degree in any discipline
• Min. 2 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

We offer a competitive salary package, performance-based incentives, and opportunities for professional growth and advancement. You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

How to Apply

To apply, please submit your resume and a cover letter sharing why you are interested in this role and how your experience aligns with our requirements. Please email your updated resume to [email protected] with email subject “Centre Manager”

We regret that only shortlisted candidates will be notified.

All information collected will be kept in strict confidentiality and used for recruitment purposes only.

Sport Operation Manager
Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.
Working days: Mon - Fri (Standby on Weekend if have event)
Working Hours: 930am - 6pm
Working location: Ubi Ave 3
Salary: $4000 - $6000

Job Responsibilities:

Leadership and Team Management:

• Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.
• Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).

Process Optimization:

• Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.

Cross-Functional Collaboration:

• Forge strong working relationships between coordinators, the sales team, and program managers.
• Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.

Technology Oversight:

• Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.

Financial Coordination:

• Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.

Meeting Planning and Facilitation:

• Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.

Performance Monitoring:

• Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.

Sales Support:

• Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.

Reporting:

• Provide frequent updates to the Operations Director on departmental activities, challenges, and successes.

Requirement:

• 3-5 years of experience in a leadership role within an operations department. Experience in the sport/fitness industry is advantageous.
• Proficiency in Microsoft Office, Google Sheets, and Excel to support operational tasks and reporting requirements.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)

OR

Email to : [email protected]

Lydia Chieng Zhi Yee Reg No: R1988890

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Premier Service Manager.

Principal Responsibilities

• Support Relationship Managers by assuming responsibility of the operational functions in customer service
• Achieve a high service standard by ensuring efficient and quality service to customers
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group Standards and local regulations
• Providing administrative support to the Premier Relationship Managers
• Improve customer experience by highlighting the needs and existing deficiencies of customers
• Provide administrative and logistic support

Qualifications

• Degree holder with relevant experience in a retail banking environment
• Strong banking and product knowledge will be an added advantage
• A team player who is self-motivated and customer service oriented
• Possess excellent interpersonal and communication skills

To be considered for this role, the relevant rights to work in Singapore is required.

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000JYYE&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/embed/zjrWwmYbXqo

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

NIE invites suitable applications for the position of Manager, Centre for Research in Child Development (CRCD) under the Office of Education Research (OER). The selected candidate will assume administrative leadership at the Centre and support the Centre’s initiatives. This is a 3-year contract position, and may be renewed depending on the Institute’s needs and the individual’s performance.

Responsibilities

• Lead the administrative team in supporting CRCD Principal Investigators (PIs) in various project-related matters such as human resource, finance, and grant management processes.
• Ensure good governance and compliance across research administration processes.
• Support the CRCD management in executing the Centre’s strategic initiatives and meetings.
• Write reports/papers and prepare presentation slides for the Centre’s strategic reporting to internal and external stakeholders as well as host visitors to CRCD/NIE.
• Act as a liaison between the Centre and internal and external stakeholders.
• Provide administrative leadership in organising research symposiums, workshops, and other academic events.
• Represent the Centre in administrative task forces and committees.
• Other duties as assigned by the Reporting Officer.

Requirements

• A university degree.
• Proven experience in administrative roles for at least 10 years, preferably in an academic or research setting.
• Strong leadership skills.
• Strong written and verbal communication skills.
• Excellent organizational and time-management skills with a keen attention to detail.
• Strong interpersonal skills.
• Proficiency in Microsoft Office suite and other relevant software.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

The Opportunity:

1. Contact Centre Environment, MNC Bank
2. Candidates with strong relevant years of experience can be considered for senior position (managerial)
3. Permanent Role | Basic up to $6000 + Bonus
4. Location: Tampines
5. 2 Shifts (8am to 5pm/11am to 8pm) | 4 weekdays + 1 Saturday

Our client is prominent bank in Asia that has regional presence across the globe. You will be part of the strategic banking operation team, providing customer service for the businesses to ensure the processes are cost efficiency, productivty and in compliance to the banking policy.

The job:

• Monitoring and promptly responding to incoming calls/emails/social media platform
• Performing service recovery
• Analyzing data, identifying areas for improvement, and implementing process enhancements
• Providing management support to customer service officers by reviewing and resolving transactions
• Conducting coaching sessions and on-the-job training

The talent:

• Degree/Diploma in any discipline
• 3 to 5 years of banking contact centre experience
• Candidates with strong relevant years of experience can be considered for senior position
• Experienced in handling corporate clients will be an advantage

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

✅ 8am - 5pm

✅ UP $3800

✅ Geylang Bahru

Responsibilities:

• Handle incoming calls and emails
• Manage a team of Customer Service Officers and a housekeeper
• Attend to all enquiries from customers
• Assist operations team when required
• Transfer calls to the correct department

Requirements:

• Minimum Nitec or Above
• Minimum 2 years of experience in Customer Service or any other relevant role

You may “Using Apply Now Button” to send in your updated resume.

For more information, please reach us at 9138 5316

*Only shortlisted candidates would be notified*

Choek Wei Qi Joel

Registration Number: R1877109

Workstone Pte Ltd

EA License Number:19C9998

Responsibilities:

• Manage Partner and Team
• Track cost and drive cost saving
• Work with Service desk team on reporting and SLA
• Handle day-to-day operation
• Meet account SLA deliverables
• Manage customer escalation
• Manage operation team
• Manage operation cost
• Redefine current process to improve efficiency
• Daily/Weekly/Monthly Reporting
• Escalations are managed and perform timely updates
• Ensure SLA and SLA reporting

Requirements:

• Singaporeans only
• Minimum 5 years end user workspace project management experience
• Minimum Degree/Diploma in Information Technology or Computing related or equivalent
• Contact for operational & tactical issues representing delivery of all services (all functions) to the customer; Manages performance metrics, reporting, escalation & communication
• Supports Delivery Team and all delivery organizations to timely, cost-effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination
• Contributes to account service delivery plan
• ITIL Foundation certification (Essential) / PMP certification (desirable)
• Proven Project Management and Managed Services Deliver Management experience in managing large scale IT infrastructure projects