• Delivering system administration and cybersecurity support.
• Identifying security vulnerabilities, conducting threat risk assessments, implementing mitigation strategies, containing threats, and conducting penetration tests with the vendor.
• Collaborating closely with stakeholders and diverse teams to establish project scope, objectives, and deliverables.

Requirements:

• RHCE or RHCSA certification.
• Degree in Computer Science or equivalent.
• At least 3 years of managing IT infrastructure systems.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service/Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job responsibilities

· To be responsible for the preparation of report required by principal and internal stakeholders

· Be responsible on minutes taking and timely submission.

· To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)

· To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.

· Taking ownership of tracking Work in Progress status, follow up and update status to HOD.

· Preparation of the WIP summary for monthly meeting.

· To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,

· Ensure all repair orders and invoices are kept in order.

· Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

· GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

· GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

· 2 years’ experience in Automotive / Car industry

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Assist the drivers in the daily delivery operations.
• Loading/unloading of goods for delivery.
• Help in warehouse duties such as packing and labelling of goods.

Requirements:

• GCE N Level and above
• At least 2 years of experience as a Delivery/Warehouse Assistant.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Create & maintain all E-commerce platforms content, marketing and maintenance for all social media platforms and company website.
• Creating concepts, graphics, and layouts for product illustrations and production communication materials, like online advertisements or promotions.
• conduct product listing, price points and inventory levels.

Requirements:

• GCE O level and above
• At least 2 years of experience in doing graphic design.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Summary

Responsible to work with the Real Estate Manager or higher staff in managing all aspects of a single property or portfolio of commercial, industrial or retail properties including marketing, operations and financial activities in accordance with the real estate management agreements and CBRE policies.

Responsibilities

• Using independent discretion, responds to tenant needs, ensuring that administrative and building technical staff resolve problems promptly and/or contracts for vendor services as required. Ensures that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Performs periodic regular property inspections. Based on independent review and assessment, recommends to clients and/or approves on client's behalf the alterations, maintenance and reconditioning as necessary. Contracts for and supervises vendor services as required.
• Manages and gives approvals for accurate payment of vendor invoices on behalf of the property owner in compliance with the management agreement and CBRE policies.
• Manages the preparation of and gives approvals on accurate tenant billings.
• At owner's discretion, markets the property, showing space to prospective tenants. Coordinates tenant move-ins and move-outs, and "walks-through" spaces with tenants and tenant improvement department.
• Acts as key contact with property owners to ensure that objectives as being met. Prepares and delivers timely, accurate and complete reports.
• Develops and controls annual budgets for operating and capital expenses based on operating knowledge of the property/portfolio. Forecasts management plans and prepares monthly performance, explaining variances.
• Collects rent and pays expenses in compliance with lease terms. Obtains account receivable aging reports and independently initiates procedures to address tenant delinquencies. Prepares all required legal notices. Recommends and coordinates legal action as necessary.
• Develops business relationships through membership and participations in professional, industry/trade and civic organizations.
• Execute all areas defined as part of the Real Estate Manager job description duties in the absence of the Real Estate Manager.
• Performs other duties as assigned.

Requirements

• Bachelor's degree (BA/BS) from four-year college or university and a minimum of 2 - 4 years of related experience and/or training.
• Real Estate Salesperson license.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
• Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
• Intermediate to advanced skills with Microsoft Office Suite.
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
• Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete all required and assigned HSE training at a satisfactory level.

2. Follow all activity policies and procedures, including all HSE-related requirements at all times.

3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

Responsibilities

Manage day-to-day operational activities.

Oversee cost recovery processes.

Address customer feedback and complaints, ensuring effective service recovery.

Handle all aspects of vehicle maintenance, repairs, breakdowns, accidents, and claims settlement.

Supervise the operation and maintenance of the GBCR vehicle fleet.

Ensure compliance with LTA regulations and handle related reporting.

Oversee new rental and project initiatives.

Develop and implement preventive maintenance programs.

Manage budgets for repairs and maintenance.

Handle vendor relationships and management.

Resolve escalated issues requiring coordination with other departments.

Plan fleet operations, utilization, and vehicle movements.

Take responsibility for staff welfare, discipline, performance, and HR matters.

Lead all departmental and company-related matters.

Perform additional duties as assigned by supervisors.

Requirements:

At least 2 years of relevant experience.

EA License No: 22C1414

Reg No.: R23113314

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by our company.

Sport Programme Manager
Industry: Sports & Fitness Service Provider for Government Agencies, Schools as well as Corporate Companies.
Working days: Mon - Fri
Working Hours: 930am - 6pm (On standby to acknowledge messages after working hours when necessary)
Working location: Ubi
Salary: $3,500 to $5,000

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Responsibilities:

• Planning and executing health and fitness activities in workplaces for working adults
• Conduct regular venue visits/audits
• Content creation for festive/thematic activities
• Maintain close communication with stakeholders
• Ability to work with both in-house and external providers to ensure project success
• Monitor KPIs to ensure delivery of key project outcomes
• Generate monthly report for stakeholders
• Responsible for acknowledging messages in the HWE Facil group chat, triggering BAP cancellations and informing HPB after working hours.

Requirement:

• Degree in any discipline from a recognized institution are welcome.
• To possess at least two to three years of relevant working experience

Job Description

• Assist and guide primary students with their school homework
• Marking of assessment books

Job requirements

• Able to check P1-P5 homework independently & accurately
• Able to handle a class of 10-15 primary students, training provided
• Subjects: EMS or EMCS
• Flexible working schedule based on your availability
• Weekdays only 2.30pm to 6pm
• 10 mins walk from admiralty MRT
• Students are welcome to apply
• All ages are welcome
• Able to commit at least one month
• Salary $9/hr

Candidate who is keen to apply please send an updated resume to [email protected]

Shortlisted applicants will be notified.

Thank you for your interest.

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibility:

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements:

• Experience in Chinese Air Service.
• Implement effective strategies to acquire new customers and contribute sales.
• Excellent of communicate with customers effectively and form good relationships.
• Identify, network, and secure potential new clients.
• Ability to think strategically and to lead
• Experience in providing customer service support
• Advanced troubleshooting and multi-tasking skills
• Fluently mandarin & english language skills both written and spoken

Job Description:

• Attend to patients' enquiries and provide information.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents
• Assist patient with registration, billing, collection of payment and appointment scheduling.
• Assist in administrative duties
• Any ad hoc duties as per assigned

Requirement:

• Minimum GCE O Levels

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Kam Xiu Ping

EA Personnel Reg No: R21101828

About:

Okratin is a part of the Deel Solutions offering, specialised in global consulting services. Our experts help our customers execute on global projects and are experienced in various domains, including software development, product management, data science, finance, marketing, business development and more.

Deliverables:

• Continuously assess customer's satisfaction for covered accounts
• Maintain updated issues list that is communicated and managed on a regular interval
• Coordinate project issue resolution across different functional teams
• Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
• Provide operational insights to customers regarding savings and cost savings opportunities
• Leads customer business reviews
• Troubleshooting (general ledger coding exceptions, payments, reporting, etc.)
• Assist with reporting requests/questions
• Monitoring, creating KPIs around customer health
• Provide direct support for the renewal activities associated with covered accounts
• Escalate and facilitate carrier reconciliations eff orts when customer or carrier is escalating carrier concerns
• Monitor customer margin reporting for covered accounts

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences.
• Resolves CSO and customer issues.
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions.
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviours.
• Involve in Department project.
• Identifying areas for improvement and implementing process enhancements

Job Requirements

• Bachelor’s degree with 3 years of working experience in Contact Centre as a Manager
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met.
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

General Summary:

The ESCC Assistant Supervisor/Assistant Centre Manager will undertake daily responsibilities associated with planning, operations, implementation, management, and administrative support. This includes coordinating activities, conducting assessments, engaging with, and providing support to children and families, and maintaining program documentation. The role entails collaboration with internal teams and external partners to ensure the efficient delivery of service of the centre.

Additionally, ESCC Assistant Supervisor/Assistant Centre Manager will be involved in management meetings, supervision, assessment and intervention planning for students, and coordination with professionals and community resources for service delivery and follow-up.

Reporting Structure:

The ESCC Assistant Supervisor/Assistant Centre Manager will report to the Executive Director of Woodlands Social Centre and/or the Board of Directors.

Key Responsibilities:

1. Program Planning and Implementation:

• Development of relevant daily programs and special projects to meet the needs of the students.
• Plan, coordinate, implement, execute program activities (eg. art and craft, character building, holiday excursions), and ensuring adherence to objectives and timelines.
• Plan and execute yearly events and activities at the centre (house-keeping, holiday programmes for students).

2. Assessment and Support:

• Conduct assessments to identify the needs of students/families.
• Counsel students with behavioural and/or disciplinary issues.
• Provide care and supervise students in an after-school care setting.
• Provide support to students, including their families, through various interventions and activities.
• Deliver support and intervention services to students and their families, addressing prioritized needs within the centre's policies, philosophy and procedures.
• Guide students in their schoolwork in at least two subjects (English/Chinese/Maths/Science).

3. Collaboration and Partnership:

• Liaise with schools and parents regarding students’ progress and behaviour.
• Collaborate with internal teams from Woodlands Social Centre (WSC HQ), and external partners to ensure smooth program delivery.
• Establish and cultivate strong relationships with stakeholders, including community organizations, schools, and government agencies.
• Coordinate with professionals and community resources for service delivery and follow-up.
• Collaborate with the Volunteer Manager in volunteer management, including recruitment, onboarding, training, and supervision.

4. Documentation and Reporting:

• Maintain accurate and up-to-date program documentation, including students records, progress notes, program evaluation, fees collection, subsidy application, compliance with governmental rules and regulations.
• Prepare required reports and documentation for management, government agencies and relevant stakeholders.

5. Management and Administrative Support

• Manage enquiries of new students.
• Manage team of teachers in community-based student care centre.
• Evaluate and provide feedback to the staff on classroom management skills.
• Coordinate annual staff appraisal, declaration of offenses, conflict of interest etc
• Manage all administrative operations of the centre (eg staff training, finance and claims of staff).

Job scope

• General adminstrative duties and support on the center's day to day operations.
• Worksheets preparation (Stapling and holepunching) and getting ready worksheets for teachers
• Attend to whatsapp enquiries, walk-in enquiries
• Faciliate and advise on student's make up lesson arrangement
• Other Ad-hoc duties as assigned by management
• Marketing for the center

Office Admin / Admin Executive (Full Time)

5 days work weeks

• Saturday 9.00 a.m. to 5.00 p.m.
• Sunday 8.30 a.m. to 3.30 p.m.
• Weekday 12pm to 9 pm (3 days)

OR

• Saturday 9.00 a.m. to 6.00 p.m.
• Weekday 12pm to 8.30 pm (4 days)

OR

Weekdays 12pm to 9pm (5 days)

4 days work week

• Saturday 9.00 a.m. to 6.00 p.m.
• Weekday 12pm to 9pm (3 days)

• Address: Bukit Timah Plaza
• No experience may apply
• Computer and Microsoft office skills needed.
• Training will be provided

Please state your preferred working days and send your CV to [email protected]

Job responsibilities

· To be responsible for the preparation of report required by principal and internal stakeholders

· Be responsible on minutes taking and timely submission.

· To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)

· To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.

· Taking ownership of tracking Work in Progress status, follow up and update status to HOD.

· Preparation of the WIP summary for monthly meeting.

· To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,

· Ensure all repair orders and invoices are kept in order.

· Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

· GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

· GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

· 2 years’ experience in Automotive / Car industry

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Assistant Service Engineer / Service Engineer

Working days: 5 days, 9am to 6pm (might need OT)
Location: Woodlands & Tampines (customer site) / Changi North (our in-house repair centre)
Salary range: $3000 - $4000.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Customer Service Executive

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Overview:

The AD/CWD reports to the Senior Director of the Centre for Workplace Development (SD/CWD) and is part of the CWD leadership team which ensures that Workplace Grants and Programmes undertaken by CWD are effectively delivered.

Responsibilities and duties:

• AD/CWD is a people manager role thus will be expected to exercise leadership and performance management.
• Assists the SD/CWD to ensure that CWD delivers its commitments/Key Performance Indicators (KPIs) within budget and in a timely manner.
• Provides guidance and coaches junior team members in their work deliverables.
• Engages internal and external stakeholders to identify emerging workplace issues/challenges; and proposes solutions and interventions.
• Able to comprehensively complete a government tender document including budgeting and risk assessment (if needed).

Qualifications:

• A recognized Degree holder.
• Familiarity with workplace grants, programmes and tripartite initiatives be an advantage.
• At least 5 years of relevant working experience in a people manager role.
• Able to work independently and collaboratively.
• Processes strong communication skills, interpersonal skills, and negotiation skills.

Assistant Infant Care Teacher

1. Working Days: 5 days (Rotating shift) + 1 Saturday (7am to 2pm) every 4 weeks
2. Location : Island-wide
3. Salary: S$2,000 - S$2,200

Requirements:

• Candidates who enjoy working with Infants
• Min 1 year of working experiences in Preschool / Healthcare industry
• Candidates who possess HCIC/ ACEY/ CIT are also welcome to apply

Job Description:

• To provide routine care for the of infants from 2 months to 18 months old
• To supporting the main Infant Care teachers. Not required to take on teaching responsibilities.
• Create a classroom environment that is safe, joyful and conducive for Infant’s development
• Attend to the health, hygiene and safety needs of the infants

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Job Description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

Primary Function:

• The Area Field Service Manager is responsible to manage daily field service operations for Molecular Diagnostics in the assigned region, in alignment with country commercial operations.
• Lead a team of field service engineers and / or team leaders and provide exceptional customer service in a technical service environment.
• Focus on management and continuously improve the quality-of-service delivery in direct sales and / or partners countries, including service business reviews and the implementation of development plans.
• Involved in the implementation of engineering service - related projects in the assigned region.

Major Responsibilities:

• Manages day-to-day service operations in direct sales countries, based on customer requirements and resources.
• Liaise with distributor, customer technical teams, as well as cross functional partners (Marketing, Commercial, Logistic, Quality, Regulatory) to ensure smooth business operations.
• Manages distributor and direct service teams on key performance indicators, development, and implementation of service quality improvement plans.
• Develop and maintain relationships with new and existing customers / distributors by negotiating and securing service contracts for labor and comprehensive maintenance packages.
• Plan and oversee service governance and compliance activities across service, escalating issues to the senior management and ensuring organizational learnings are implemented within country / countries to mitigate risks and drive continuous improvement.
• Monitor country level service performance using relevant data / dashboards, share insights regularly with stakeholders and use to adapt strategic priorities in business collaboration.
• Responsible for engineering service-related projects that vary in size and complexity in line with the corporate strategy by taking a leading role in ensuring service readiness in the respective country / countries to ensure both business objectives are achieved.
• Supervise activities between internal and external resources and facilitate smooth workflow for service delivery technical operations.
• Formulate, monitor, and continuously improve service support policies, procedures, and processes in line with the Global Service Support strategy and the business needs to ensure the future growth of the service business opportunities within country / countries.
• Plan, track and monitor the tasks (installation, preventative maintenance, technical service bulletin, instrument service advisory) assigned to the FSE / team leader. Review with them to ensure that all tasks and deliverables meet quality, ISO requirements and service levels.
• Responsible for resource forecasting and planning, revenue, and cost targets for service (P&L).
• Prepare and manage budgets and monitor appropriate cost information from relevant financial systems. Focus on minimizing discretionary spend and ensure proactive control of costs.
• Monitor and improve team performance, providing leadership, coaching, and performance management.
• Lead and manage teams to ensure everyone’s potential is fully developed and inspire a culture that ensures the delivery of business outputs.
• Through utilization of productivity reports and effective performance management, manage the behaviors and performance of team members, where appropriate ensuring that all concerns are managed in accordance with relevant Company procedures.
• Keep up with a high level of technical knowledge to be able to manage the FSEs.
• Promote and drive exemplary health and safety culture and performance to ensure safe and efficient delivery of all works associated with the overall district delivery plan.
• Maintain a repair parts inventory and provide input on parts usage related to failures.

Requirements:

• Bachelor's Degree in Mechanical, Electrical or Biomedical Engineering/Life Science
• Minimum 7 years relevant experience in field service, preferably in the Diagnostics/Medical Devices/Healthcare field.
• Minimum 3 years of proven people management experience
• Knowledge of regulations and standards affecting IVDs and Biologics.
• Have an ability to troubleshoot and repair electromechanical instrument systems.
• Ability to understand and troubleshoot software-based PC programs.
• Ability to operate laboratory instrumentation including multi-meters, and data acquisition equipment.
• Understanding the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.
• Comprehend, understand, and maintain quality compliance initiatives and procedures that are used within the organization.
• Ability to manage a team of engineers and build an environment for collective success.
• Excellent communication skills – including both verbal and written.
• Project management experience is preferred

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

1. Entry level - $2,000
2. Experienced - $2,050 - $2,300
3. Shift Pattern: 7.30am to 5pm / 1pm to 10.30pm / 10.30pm to 8am
4. 2nd shift $6 & night shift $23
5. Under roster. Overtime payable if scheduled to work on Off/Rest/ PH

Responsibilities

• Provide timely response from customers/users and dispatch calls to the Assistant Lift Specialists.
• Assist Lift Specialists with building specification, location and related information in despatch system
• Monitor and close out all calls based on set-status reports from the field.
• Collect and summarize reports.

Requirements

• Min Secondary level.
• Good phone and communication skills.
• Able to work on rotating shifts.
• Able to commit working on weekends and Public Holiday.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang

Registration Number: R21102570

Workstone Pte Ltd

EA License Number: 19C9998

A Customer Service Manager provides excellent customer service and promotes this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

· Improve customer service experience, create engaged customers and facilitate organic growth.

· Take ownership of customers issues and follow problems through to resolution.

· Set a clear mission and deploy strategies focused towards that mission.

· Develop service procedures, policies and standards.

· Keep accurate records and document customer service actions and discussions.

· Analyze statistics and compile accurate reports.

· Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.

· Keep ahead of industry’s developments and apply best practices to areas of improvement.

· Control resources and utilize assets to achieve qualitative and quantitative targets.

· Adhere to and manage the approved budget.

· Maintain an orderly workflow according to priorities.

Minimum Qualifications

· Proven working experience as a customer service manager, retail manager or assistant manager.

· Experience in providing customer service support.

· Excellent knowledge of management methods and techniques.

· Working knowledge of customer service software, databases and tools.

· Awareness of industry’s latest technology trends and applications.

· Ability to think strategically and to lead.

· Strong client-facing and communication skills.

· Advanced troubleshooting and multi-tasking skills.

· Customer service orientation

Who are we looking for:

We are looking for an exceptional Senior Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow