Total 3,819 assistant manager job vacancies in Customer Service category in Singapore

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• Responsible for the Infrastructure platform implementation and operations related to Traffic Engineering and Management projects within the organization;
• Responsible to manage the operating budget as well as to support the procurement administrative related activities (i.e. RFP/RFQ);
• Provide technical solutions and ensure proper reviews of technical solutions on management of infrastructure to meet requirements for audit & compliance;
• Managed vendors and IT service maintenance contracts ensuring the various service levels are met within the contractual agreement;
• Ensure process and controls are in place to ensure the effective management of operations and services beyond the Service Level Agreements (SLA);
• Review and approve change / service requests for infrastructure services, ensuring they are closed within agreed timelines;
• Provide periodic Infrastructure health status report and maintain hardware and software assets;
• Handle and manage incident response & investigation, working with vendors and the respective teams to efficiently resolve issues within the agreed Service Level Agreement (SLA);
• Organise regular project meetings, review the status and provide regular status monitoring on all project activities to management.

Job Requirements:

• Diploma or Degree in Electrical Engineering, Computer Engineering/Science or Information Technology;
• At least 5 years of working experience in designing, deploying and managing complex and enterprise infrastructure technology;
• Good technical knowledge in the area of servers, middleware, storage, virtualization, network and security infrastructure as well as LAN & WAN protocols;
• Has experience in service delivery and supporting the application teams;
• Experience in IT end-to-end procurement activities (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification);
• Able to drive team to work together to resolve complex issues by sharing in-depth knowledge and experience;
• Strong team player, effective at communicating internationally and used to working closely with remote teams;
• Independent and able to manage projects, vendors and stakeholders with strong customer facing and communication skills;
• Proactive and self-starter with good analytical and creative thinking;
• Good communication, presentation, and advisory skills.
• ITIL Certified;
• Professional certifications (Network, Security, Virtualization) would be advantageous.

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

IT Service Manager (ServiceNow) Role

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: [email protected]

Our Client is a leading leading stable firm.

We are looking for a Service Management Manager. This role will focus on ensuring high-quality delivery of IT services in the APAC region by implementing Global Service Management principles.

Key responsibilities include managing various ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, Catalogue Management, Major Incident Management, Service Integration, and Hardware Asset and Configuration Management, all while adhering to global standards.

The role requires a flexible approach, particularly during the APAC start of day, to address service escalations that demand immediate attention. Availability for evening and weekend on-call support may also be required. The ideal candidate will collaborate effectively with both local and global teams and must possess strong vendor management skills in a multi-vendor environment, along with excellent communication skills for engaging with business users.

The Service Management Lead will design, manage, and onboard services and processes through Continual Service Improvement, contributing to both formal projects and daily operations.

Key Responsibilities

- Oversee ITSM processes and services across the APAC region.
- Monitor SLA compliance for all incidents and requests, identifying trends with operation leads.
- Conduct investigations for problem management and drive resolutions.
- Manage major incidents during the APAC time zone.
- Facilitate the onboarding of new services for production support.
- Ensure adherence to change management processes and drive improvements.
- Administer ITSM tools, maintaining up-to-date dashboards, service catalogues, and CMDB.
- Promote adherence to Global IT Service Management standards while adapting them to regional needs.
- Collaborate with global teams, functional owners, and vendors for consistent service delivery.
- Identify opportunities for process improvements to enhance efficiency and service quality.
- Develop governance materials and represent IT in business discussions.
- Manage vendor relationships in a multi-vendor context.

Qualifications and Experience

- Experience in a mission-critical environment.
- Background in financial services or regulated industries.
- Advanced knowledge of ITIL Service Operation processes and a general understanding of the ITIL framework.
- At least 3 years in a Service Management role.
- Familiarity with a broad range of infrastructure and end-user technologies.
- Understanding of infrastructure and application architecture.
- Experience in managing major incidents, SLA management, problem management, change management, and vendor management.
- Proficiency with the ServiceNow toolset.
- Positive attitude with the ability to remain calm under pressure.
- Strong verbal and written communication skills for effective teamwork.
- Flexibility to accommodate on-call responsibilities during evenings and weekends.
- Strong problem-solving skills and ability to multitask.
- Capability to thrive in a fast-paced environment and take ownership of tasks.
- Willingness to challenge existing processes for better user experience.
- Excellent organizational and time management skills.
- Experience in a matrix-managed environment.
- Ability to collaborate across time zones and share information effectively.
- Attention to detail and an inquisitive mindset.
- Strong vendor management skills.

Desirable Attributes

- Understanding of fund management and related processes.
- Previous experience in a Service Management capacity.
- Familiarity with application packages relevant to the asset management sector.
- Exposure to various technologies, including Wintel, databases, networking, cloud, and enterprise storage solutions.

Personal Attributes

- Team-oriented with the ability to work across cultures and time zones.
- Detail-oriented and committed to providing innovative service.
- Self-motivated and enthusiastic.
- Adaptable and capable of performing under pressure.
- Eager to learn and open to training opportunities.

To Apply:

For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g-dPh3nP

• Autonomy to make key decisions
• Global role

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for a Senior IT Service Manager to join their team.

About the job

Reporting directly to the Global Head of IT, your responsibility includes:

• Handling end to end service management for EUC and infrastructure to support the business for APAC. This is achieved through ensuring that IT Managed Services are delivered in the Asia region in accordance to the agreed Service Level Agreement.
• Implementing and maintaining a process in place to link the right respective IT Service Tower (Infrastructure,, EUC or workplace collaboration) to affected stakeholder in the event of incident escalation
• Being the point of escalation for business during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation
• Managing IT Incident, Problem, and change management processes across Asia
• Managing external vendors, ensuring external SLA has been met
• Working with cross-functional teams and vendors to identify opportunity to improve services. This is done through proactively engaging on all high priority incidents, identify under-reported issues and flag potential. This includes reviewing of closed tickets are closed with root cause analysis and preventive action pitfalls. This includes conducting period (weekly and monthly) service operation meetings

Skills and experience required

As a successful applicant, you will have at least 8 years of experience in IT Service Management. Proven track record in being the point of escalation for business in critical incident events is required for this role. Exposure to regional role will be required for this role.

Experience in end User environment managing Service Level Agreement for infrastructure will be highly preferred.

Whats on offer

This is an excellent opportunity to join a leading end user environment for a global role.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/g-dPh3nP (EA: 94C3609/ R1219669)

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Scope:

• Responsible for the enhancement of Digital Enablement & Transformation (DET) in the organization, in particular software applications used by clinic end users and patients, eg: Next Generation Electronic Medical Record (NGEMR), Electronic Queue Management System (eQMS), mobile applications such as Health Hub etc
• Represent the department in end users in User Acceptance Tests (UAT), End-to-End Testing (E2E) to ensure the interoperability of interdependent IT systems
• Work closely with other user departments and third-party vendors to ensure IT system readiness
• Achieve higher digital adoption rate by undertaking enhancements on key functionalities of IT / mobile applications to improve their overall performances, user-friendliness and intuitiveness
• Work closely with internal departments to analyse, identify and implement solutions to improve outcomes in the Key Focus Areas such as Workforce Transformation and Tech Enablers
• Support department in achieving the set KPIs and HQ’s strategic and tactical plans and deliverables

Job Requirements:

• A recognised Degree in any discipline
• Minimum 2 years of working experience, preferably in IT domain supporting operations
• Able to work well in a team-based environment with a pro-active mindset in problem-solving and solution implementation
• Strong interpersonal and communication skills
• Proficiency in MS Office applications

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button OR email to [email protected]

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities**

“Jobstudio will not solict any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating jobstudio and our employees, you may call our office directly at 64221390 for verification. We will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

PlayFACTO Clementi Central is looking for experienced leaders/ emerging leaders. If you are an educational leader with a deep sense of responsibility & ownership and wanting to make a difference in your career & in the children’s lives, we’d like to hear from you!

PlayFACTO School is a leading student care centre providing student care services and children’s enrichment. PlayFACTO School is Singapore's top brand for 2023 and top employer for 2023/2024 in premium student care. The school has 55 collaborative learning centers across the island and is known for its Award-winning interior design, Academic-focused approach, Nutritious meals, Positive focus, and Positive psychology.

Roles and Responsibilities

• Implement quality standards for all programmes in the centre
• Manage staff performance
• Oversee staff development, training and mentorship programmes.
• Drive recruitment strategy
• Oversee student enrolment for the centre
• Build a positive network with parents and stakeholders
• Conduct daily health checks with students at the door
• Ensure safety and timely transfer of students from school to centre
• Ensure the safety of children within the premises
• Report enrolment, staffing and financial data to management
• Conduct stocktake and restocking of supplies
• Other ad-hoc duties assigned by management

Requirements

• Minimum Diploma-Holder and above / WSQ Student-Care Certified / Possessing Qualifications in the field of community / social services is an advantage)
• Possess excellent work ethics and integrity
• Able to communicate effectively in both English and/or Mandarin
• At least 2 years of experience working with children. Those with supervisory experience will have an advantage
• Salary and position will commensurate with experience.

If you think you have what it takes, we look forward to hear from you!

We regret only short-listed candidates will be notified for an interview.

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Summary

The Senior Social Work Care Manager is responsible in the implementation of care plans for clients to meet the Foundation’s mission and operational targets and providing interventions enabling the older person to live in optimal health.

The role holder will assist the Head of Programme and Clinical Head from the Care Management Service department to carry out administrative work in the delivery of social services to our senior clients and caregivers. He/she shall utilise the system for processing information and statistics, conduct home visits and render assistance in financial assessment procedures.

Key Responsibilities

• To be responsible as the assessor, facilitator, and advocate for the clients’ interest, to meet operational targets of the Foundation and the funding authorities.
• To be responsible for the social work assessment and care planning.
• Work with the interdisciplinary team input to strategize and implementation care management interventions to meet the team and client care needs. Update and evaluate the progress in timely manner before discharging clients to the longer-term stakeholders in the community as per funder’s requirement.
• To initiates and participates in quality improvement and evidence-based projects and implements quality improvement activities within their own area of work. The staff also contributes to the planning of client/ caregiver education, groupwork and programmes.
• To provides supervision to ACM, interns and contributes to continuing professional development activities for the ACM or peers.

Key Requirements

• Post Graduate Diplomq in Social Work
• Degree in Social Work or other relevant disciplines
• State registered social worker, registered with the Singapore Association with Social Worker is preferred
• Has at least minimum 4-5 years working experience.
• Professional certification or diploma in counselling is preferred
• Courses on care management is preferred.

Relevant Experience

• Working experience and enjoys working with older people.
• Work as case management or care coordination will be added advantage.
• A good team player, positive and have empathic skills
• Possive Good IT knowledge and skills
• Penchant for working with the elderly and conducting home visits.
• Fluent in English, Mandarin and 1 local dialect as ther role is require to communicate varies languages with senior person.

Salary listed is indicative and will be commensurate with experience and qualification.

We sincerely regret that only shortlisted candidates will be notified.

Job Description:

· Perform registration duties and schedule patient appointments

· To handle administrative duties

· Collect payment and conduct financial counselling

· Other ad-hoc duties assigned by the manager

Requirement:

• Customer service experience will be advantageous

• Min. commitment of 3 months to long term

Interested applicants, send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Job Description & Requirements

· Ensure that phone call enquiries are promptly answered.

· Answering phone calls in a professional manner and routing the calls, as necessary.

· Taking down phone numbers of the enquiries and allocating them to the sales consultants to follow up.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Our client is a music education company. Due to their current expansion plan, they are looking for a Associate Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Associate Centre Manager:

• Regularly evaluate front desk staff to ensure top-notch service, effective customer interactions, sales capabilities, and professional behavior. Implement a comprehensive feedback system for continuous improvement.
• Oversee the logistical and maintenance operations to maintain a pristine, high-quality environment akin to a luxury hotel. Ensure cleanliness and a positive overall experience.
• Meet monthly lead generation, sales/enrollment targets, and other growth objectives set by management. Mentor team members to help them achieve their individual targets.
• Foster a positive work environment aligned with company values. Implement initiatives to address workplace challenges and organize staff welfare events to boost employee satisfaction.
• Ensure high customer retention through effective problem-solving and superior service standards. Motivate the team to find optimal solutions that meet both customer needs and company goals, aiming for high customer satisfaction.\Maintain consistent and aligned communication with the company's core values across all channels. Proactively report any issues or concerns to management for a collaborative approach.
• Ensure full adoption and goal achievement of the Enigma system, complying with all directives.
• Track and report on team evaluations, development, and improvement plans.
• Perform additional tasks as assigned by management.

Requirements:

• Relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Application Infrastructure Specialist

• Location: Central
• Working Hours: Office hours (Hybrid)
• Remuneration Package: Up to $9,000 + AWS

We are seeking an Application Infrastructure Specialist with a knack for analyzing complex ICT challenges and proposing effective solutions, coupled with strong communication skills to seamlessly coordinate across teams. This role requires adept problem-solving abilities, adaptability to evolving technologies, and a meticulous attention to detail in managing project milestones and ensuring high-quality standards.

Responsibilities:

• Technical Project Oversight: Responsible for overseeing all technical aspects of ICT infrastructure projects from initiation through to implementation. Study business and application requirements, review existing organizational ICT infrastructure, and design and implement ICT architecture to meet current and future needs.
• Vendor and Contract Coordination: Manage designated vendors and ICT contracts to ensure contractual obligations are met, supporting successful project delivery. This includes overseeing vendor performance, adherence to timelines, budgets, and quality standards.
• Infrastructure Evaluation and Enhancement: Evaluate the effectiveness of current ICT infrastructure plans, programs, and initiatives. Identify areas for improvement and propose enhancements to meet evolving infrastructure requirements and technological advancements.
• Coordination and Reporting: Accountable for coordinating technical activities, providing status reports, and ensuring infrastructure and resources are delivered on time, within budget, and according to high-quality standards. Adjust project plans and resources as necessary to meet project team expectations.
• Milestone Tracking and Adjustment: Track key project milestones and proactively adjust technical plans and resources to ensure alignment with project goals and timelines. Maintain communication with stakeholders across the enterprise to manage scope, risks, and resources effectively.

Requirements:

• Degree or diploma in Computer Science or equivalent with a minimum of 5 years of relevant experience in ICT infrastructure operations.
• Proficient in Microsoft Windows and SQL Server clustering technologies. Experience with VMware virtualization suite, including vSAN, and capability to install, design, and support VMware infrastructure. Hands-on experience with enterprise backup solutions, responsible for strategy, performance tuning, and ensuring system RPO and RTO are met.
• Good to have proficiency in AWS and Azure cloud services, including IaaS, SaaS, and PaaS. Experience in deploying, managing, and optimizing cloud environments.
• Knowledge of system vulnerability management and CIS compliance standards. Ensure infrastructure meets security requirements and proactively manage vulnerabilities.
• Strong technical project oversight skills with experience managing ICT projects from initiation to completion. Ability to coordinate technical aspects effectively, ensuring alignment with project goals and technical requirements.

"By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Basic Functions:

· Answer telephone calls and carry out various reception and admin duties.

· Approach customers and attend to their needs.

Duties & Responsibilities:

· Answer and redirect incoming calls in a polite and pleasant manner.

· Greet customers promptly, identify their needs and direct them to the appropriate personnel.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Highlights:

• Established Fortune 500 MNC (Biotechnology Company)
• Up to $9,000/month + AWS + Performance Bonus

Job Responsibilities:

• Program Management: Maintain a deep understanding of program objectives, particularly in relation to medical and clinical content.
• Monitor program compliance, ensuring adherence to company protocols, SOPs, and industry regulations by conducting regular quality checks on staff work.
• Collaborate with internal and external stakeholders to address issues related to workflows, resource allocation, and program development.
• Develop and update client reports, procedural documents, and other program-related documentation to ensure accurate communication and transparency.
• Team Management: Lead and supervise a team of customer care staff to ensure a high quality service delivery to customers.
• Oversee staff performance management, including setting goals, performance reviews, coaching, etc.
• Involve in recruitment process for new hires, onboarding and retention process
• Client & Stakeholder Engagement:Serve as the main liaison between clients, program staff, and internal teams to ensure smooth operational workflows.
• Attend and contribute to meetings with clients and stakeholders, addressing operational concerns and discussing new program initiatives.
• Ensure client satisfaction by proactively identifying and resolving issues that may impact program success.
• Training & Quality Assurance:Lead the development, delivery, and evaluation of training programs for staff, ensuring that all team members are equipped to meet the demands of their roles.
• Maintain training records and ensure all staff are up to date on required certifications and skill sets.
• Participate in or conduct quality reviews for clinical and medical work as needed, utilizing healthcare expertise.
• Operational Support:Provide hands-on support to front-line staff, assisting with medical inquiries, adverse event documentation, and product complaints as needed.
• Step in as a healthcare professional to manage service delivery when required, particularly in clinical areas.

Job Requirements:

• Bachelor's Degree in Biomedical Engineering, LifeScience, Nursing or similar discipline
• Minimum 5 years of team leading experience within the healthcare environment is preferred
• Ability to communicate in Mandarin as the role involves managing and supporting Mandarin speaking clients in China.

If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Chan Ku Ci - R22111446

EA License No: 16C8261

• Eastern Part of Singapore; Accessible from MRT Station
• 5 days’ work week
• Opportunities for career advancement

Our client, an established logistics company providing services in Healthcare Logistics Transport Solutions, is seeking for a passionate and suitable candidate to join the team!

Job Responsibilities

• Responsible for all operational activities on the assigned principal/ customer accounts (Healthcare/ Medical)
• Be the main point of contact for assigned customers; liaise and work closely with them to design processes that facilitates smooth operations and resolutions of issues
• Establish Key Performance Indicators (KPI) with customers; conduct regular meetings with customers to review service performance and ensure service level meet the requirements
• Identify and seek improvement opportunities for efficient operations
• Lead and manage the implementation of these projects with quantifiable deliverables to meet or exceed customer satisfaction
• Lead and manage the team of customer service and warehouse personnel
• Manage the P&L of the assigned accounts; seek for opportunities to grow the accounts
• Other duties as required

Job Requirements

• Minimum Degree in Business/ Supply Chain/ Logistics/ Industrial Engineering or equivalent
• Minimum 5 years of relevant experience, preferably in a healthcare logistics firm
• Proficient in SAP will be advantageous
• Strong knowledge of distribution, warehousing and logistics concepts
• Good interpersonal and communication skills

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Personal Data Protection

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Job Description

• Industry/ Organization Type: Manufacturer (Commercial Cleaning Equipment)
• Position Title: Assistant Service Engineer/ Service Engineer
• Working Location: Gul Crescent (Transport provided at Boon Lay, Lakeside, Chinese Garden, Yew Tee)
• Working Hours: 5 days (Monday-Friday, 8:15 AM-5:30 PM)
• Salary Package: Up to $3800 + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Repair & maintenance of commercial cleaning equipment; e.g. road sweepers, ride-on auto-scrubbers etc.
• Must be able to perform troubleshooting on various electrical circuitry.
• Able to lead a team of technicians to provide excellent service support.
• All other assigned duties.

APPLY NOW!!!

• Minimum Diploma (Electrical Engineering) with expertise in AC & DC motors, single-phase & three-phase systems, lead acid & lithium batteries, electrical control circuits, and hydraulic systems.
• Minimum 1 year of experience in customer support and in repairing heavy industrial equipment.
• Possess a Class 3 driving license or equivalent.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Description & Requirements

· Ensure that phone call enquiries are promptly answered.

· Answering phone calls in a professional manner and routing the calls, as necessary.

· Taking down phone numbers of the enquiries and allocating them to the sales consultants to follow up.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• To plan, develop and implement the organizational strategy and framework for patients’ relations and positive experience in the patients' journey of care in Community Hospital.
• To oversee and be responsible for the communications and patients’ relations matters of Community Hospital, through befriending and building a strong rapport with the patients and their family.
• To collaborate with HODs and line staff to operationalize the patients experience strategy.
• To provide expertise and resources in educating the HODs and line staff in the philosophy and techniques of patients experience improvement.
• To set benchmarks/targets for evaluating the effectiveness of the patients’ relations services and programmes for the purpose of continuous improvement.

Requirements:

• Atleast 5 years of Patient Relation Service Management experience preferably in healthcare industry
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsiblities:

• Run and manage operations (Food/Dessert/Coffee/Floor)
• Taking detailed notes and liaising with management to solve the issues.
• Following all SOPs, food health, safety and hygiene, and quality check regularly.
• Ensure that daily opening and closing duties in the outlet are properly executed.
• Provide excellent customer service, handle customer's enquiry, feedback and service recovery.
• Maintain cleanliess at all time.

Work schedule:

• Rotate shifts

Salary Range:

• Up to SGD $4000 depending on work experience
• Staff drink $ Staff Unifrom with laundry service provided